Jim Howard, Chief Executive Officer

Appointed ServicePower CEO in 2018, Mr. Howard previously was the founder and CEO of CrownPeak Technology, the first cloud provider of Web Content Management and Digital Experience Management. During Jim’s tenure as CEO, CrownPeak shifted from a professional services company to a pure recurring revenue technology company, raised three rounds of venture capital, became a Gartner Magic Quadrant Visionary, expanded internationally and grew at over 300% from 2012 to 2015, leading to the successful exit of the company in 2015.

Prior to founding CrownPeak, Jim rose to Partner at USWeb/CKS and MarchFIRST.

Jim was a founding member of one of the first Internet technology companies, W3-design. He is also an Operating Partner for Diversis Capital.

Jim studied Chemistry and Economics at the University of Delaware.

Jim  Howard

Simon Cooper, CIO/CTO

Currently ServicePower CIO/CTO, and originally part of the core ICL Fujitsu team which eventually became ServicePower Technologies plc, Simon has served in various capacities within the company over the last 19 years, all within the field service delivery market segment. He currently manages global corporate product management, development, quality assurance and IT teams within the company. Simon also provides strategic direction related to product development and infrastructure as well as corporate acquisitions.

Simon holds a BSc Software Engineering degree from Sheffield Hallam University in the UK, and has a strong background in consulting, sales, development and technology making him uniquely suited to his current CIO role.

Joe Wang, CCO

Joe, named Chief Customer Officer in 2018, joined ServicePower in March 2013 as US COO, and was later named CSO in October 2014. He holds responsibility for all global customer relationships currently. Previously, he held responsibility for US operations, including call center, service network management and general US facilities operations.  Joe has vast retail and operational expertise.  He was previously Sr. Director, Service Channel Strategy at Best Buy, where he designed and implemented strategic plans for all on site Best Buy North American workforces, including Geek Squad, Magnolia and PAC Sales, for repair, installation and delivery.  He held several additional positions at Best Buy including Fulfillment Director which included responsibility for 16 service depots, secondary markets, and field repair services, as well as Emerging Business Director for China and Puerto Rico.  Joe also has extensive experience with the automotive industry, in Operations, Sales and Marketing with Ford Motor Company.

Joe Wang, CSO

Samir Gulati, Chief Marketing Officer

Appointed Chief Marketing Officer at ServicePower in September 2017, Samir is responsible for all aspects of Marketing including Corporate and Product Marketing and Demand Generation.

Samir was previously VP of Marketing at Appian, where he helped to rapidly grow the company and take it to a very successful IPO in May, 2017. Prior to that, he held a number of executive leadership roles at Pegasystems, Apptix and SAGA Software. Samir started his career at GE, where he led Product Management and Marketing teams in the US and Asia-Pacific. 

He holds an MS degree in Computer and Information Science from the University of Pennsylvania and an MBA from the University of Chicago's Booth School of Business.

Brad Hawkins, SVP Product Management

Brad has extensive experience in the service and IT industries. He worked for an international digital imaging firm where he was instrumental in streamlining their processes and creating a revolutionary quality program. He also worked for Keyprestige, Inc., for 10 years prior to its acquisition by ServicePower in 2004.

Brad has held various positions including VP of Development for our ServiceOperations product.  He was responsible for the web migration of and ongoing development cycle for ServiceClaims, as well as its integration to the ServiceDispatch product. He's managed the ongoing product road map for ServiceDispatch, as well as Claims, in additional to being responsible for adding ServiceStats to our product portfolio.

Brad is currently responsible for product development across all ServicePower products, including ServiceScheduling, ServiceOperations, ServiceMobility, and ServiceGPS in addition to our newest products, ServiceMarket and ServiceBroker.

He holds a BS in Business Information Systems from Long  Beach State University in California.

Jenniffer Breitenstein, SVP Global Marketing, Analyst Relations and Communications

Jenniffer is a seasoned marketing professional who has demonstrated success in creating and implementing revenue generating and cost saving products, services and programs, in the retail, manufacturing, third party administration, as well as the service and software industries.

Currently Marketing SVP for ServicePower, she has spent 20+ years working in marketing, sales, partner management, product development and program management roles at companies including Service Net Warranty, GE Consumer and Industrial's Warranty Management subsidiary, and later GE Capital. Prior to that, she worked in a number of marketing and management roles in various marketing companies. She is also a Six Sigma certified Green Belt and a graduate of GE's Management Development Course, as well as GE Appliance's Management Skills for New Leaders. During her tenure at GE, she served as Board Member of both the Louisville Area Education Advisory Committee and the GE Appliance's Elfun chapter. She was also co-chair of the GE Women's Network Community Service Committee.

She holds a BS in Business Administration from the University of Louisville.

Eric Marking, VP Professional Services and Support

Eric, who joined ServicePower in 2017, is an experienced Professional Services leader with over 25 years of consulting experience in both systems integration and in delivering services for Product companies.  Eric began his career with Andersen Consulting (now Accenture) in San Francisco and then moved to a variety of smaller internet technology companies, including Xpedior, Framework, and Crownpeak Technology.  At these companies, he developed customer-focused and metric-driven implementation teams that had a very high rate of customer satisfaction.

Eric graduated from University of Oregon with a B.S. in Computer and Information Science, magma cum laude.  He is based in Southern California and enjoys distance running and backpacking in the Sierra Nevada.