Does the field service industry excite you? Do you want to be on the forefront of new technological advances? Do you want to change the consumer's service experience? Join ServicePower's team of rising stars.

Open U.S. Positions

Appliance Technicians Representative | Customer Service Representative | Business Development Representative


Appliance Technicians Representative (Full Time/ Part Time)

This position reports to the Customer Service Manager and provides professional, world-class, courteous, efficient and technical-based customer service to all clients and their customers. To represent ServicePower to the best of their ability, in accordance with our line of products and services.

Essential Functions-Daily

  • Provide outstanding customer service, appliance technical support, installation support, and pre-sales support to consumers and technicians via inbound phone calls, tickets, and emails
  • Meet and work diligently to exceed support center metric goals and contracted service levels
  • Create repair dispatches for consumers needing service and manage said dispatches diligently and efficiently through completion
  • Follow-up on all outstanding issues, inquiries, and tasks efficiently and completely
  • Perform assigned project work that requires day to day follow up such as parts management, return authorizations, claims auditing
  • Support initiatives to improve office operations, call center performance, client services, and service network performance
  • Help build and maintain good working relationships with clients and the servicer network
  • Answer customer service phone calls in other queues, as needed

Essential Functions-Periodic

  • Support the ServiceOperations office
    • operate a wide‐variety of office equipment including copiers, fax machines, scanners, computer, etc.
    • prepare, type, format and proofread a wide variety of documentation including correspondence, spreadsheets, forms, etc.
  • maintain organization of office documentation
    • maintain personal calendar, schedule meetings, etc.
    • attend staff meetings on a weekly basis
    • participate in ongoing interdepartmental training
    • work on special projects as assigned by leadership

Position Requirements

  • Years of experience: 2-year minimum in Technical Support for appliance repair or related field and 1-year minimum Customer Service experience in a call center environment
  • Education and/or certifications required: High school diploma; college courses a plus; appliance technical training certificates preferred
  • Technical skills: Personal Computer skills including but not limited to MS Office Suite; web-based applications, soft-phone system, fax and copier usage, general technical and mechanical understanding
  • General knowledge of: Customer Service, Appliance Repair, Dispatch Services, Claims Management
  • Supervisory responsibilities: none
  • Success factors: Excellent verbal and written skills, multi-tasking, remarkable work ethic, interpersonal skills, attention to detail and follow-up, great attitude and patience, technical problem solving skills, mechanical inclination
  • Travel: 1%

Please respond confidentially with resume to:

all-hr@servicepower.com


Customer Service Representative (Full time / Part time)

Reporting into the Customer Service Manager, the Customer Service Representative’s role and essential functions are to:

  • Provide courteous, efficient and helpful customer service to all clients and their servicer network. To represent ServicePower to the best of their ability, in accordance with our line of products and services.
  • Phone, email, and ticket correspondence, typing, data entry, research and analysis
  • Support initiatives to improve office operations, call center performance, client services, and service network performance
  • Help build and maintain good working relationships with clients and servicer network
  • Drive service metrics goals and work to improve service performance
  • Provide office-wide support by self-identifying what departments need assistance and flexing for those departments as needed including taking inbound calls, making outbound calls, responding to tickets, etc. for all ServiceOperations departments

Specific responsibilities:

  • Support Customer Service
    • answer and handle calls within SLA
    • respond to and resolve tickets within SLA
    • providing outstanding software support to servicers
    • facilitate great servicer relationships
    • bring emails and follow-ups to a zero balance daily
  • Support the ServiceOperations office
    • operate a wide‐variety of office equipment including copiers, fax machines, scanners, computer, etc.
    • prepare, type, format and proofread a wide variety of documentation including correspondence, spreadsheets, forms, etc.
  • maintain organization of office documentation
    • maintain personal calendar, schedule meetings, etc.
    • attend staff meetings on a weekly basis
    • participate in ongoing interdepartmental training
    • work on special projects as assigned by leadership
  • Flex to support other departments as needed

Position Requirements

  • Years of experience: 1 years minimum, 2-3 years preferred, experience in Customer Service Call Center environment; Software Support, Technical Support, Dispatching, Administration a plus
  • Education and/or certifications required: High school diploma; college courses a plus; Customer Service certifications a plus
  • Technical skills: PC skills including but not limited to MS Office Suite, web based applications, ticketing system, usage of general office equipment like softphones, fax and copier usage; software support, general technical and mechanical understanding a plus
  • General knowledge of: Customer service, call center operations; warranty administration, field service support and technical support a plus
  • Supervisory responsibilities: none
  • Success factors: World-class customer service, remarkable work ethic, self-starter, go-getter, ability to work under pressure, takes ownership and responsibility, interested, invested, flexible, process oriented, excellent verbal and written communication skills, multi-tasking, interpersonal skills, attention to detail and follow-up, great attitude, patience, problem solving skills

Please respond confidentially with resume to:

all-hr@servicepower.com


Business Development Representative

The Business Development Representative will support sales and marketing efforts.  Primarily responsible for outbound prospecting, as well as generating and qualifying leads and new business via cold-calling and emails.  Position is critical to the success of the Sales organization and will need to be proficient at managing the influx of leads from inbound web inquiries, various marketing events, including tradeshows and webinars as well as creating new leads.  Position is located in McLean, VA.

Essential Functions

  • Identify target customers and reach out directly to introduce them to the company’s products and services
  • Cultivate leads into new opportunities through qualification and value proposition
  • Create new opportunities through cold calling and account development as directed by management
  • Be able to determine pain of prospects and effectively present the value proposition via voice, email, during a demonstration of our solution over the web, or in person
  • Manage leads and opportunities effectively based on existing sales process instruction
  • Keep efficient tracking of all leads and opportunities as well as follow-up calls to ensure that priority items are touched quickly and regularly and all accounts are kept up to date
  • Effectively use Hubspot CRM to track activity, send emails, and manage opportunities
  • Effectively partner with Sales Executives for the transition of leads into opportunities
  • Provide effective feedback to Inside Sales Team lead regarding both successful and unsuccessful leads, calls, and potential clients industries.

Desired Qualification

  • Excellent verbal and written communication skills (i.e. comfortable and confident interacting with contacts at all levels of the organization)
  • Excellent and enthusiastic telephone manner
  • Technically proficient (i.e. working knowledge of standard office applications)
  • Highly organized (i.e. ability to work through a list and document results in a spreadsheet or database)

Desired Experience/Education

  • College Degree or some college (2+ years)
  • Some experience working with potential clients/customers (i.e. sales, retail, or customer service)

We are growing all the time! Please check back frequently. If you would like our HR department to keep your resume on file, please fill out the form to the right. We create new roles all the time, so if you are interested don't hesitate in contacting us.