Delight Your Customers the ServicePower Way | ServicePower | Innovating Field Service
Sometimes, the phrase “delight your customer” can feel complicated all on its own, without the daunting task of actually doing so. Customer delight has become a focal point of every service oriented company, due in large part, if not entirely, to the rapidly growing technological landscape and its ability to feed a consumer behavior we have come to call instant gratification.

READ MORE


March 5, 2014- Contract with Electrolux Home Appliances | ServicePower | Innovating Field Service
ServicePower Technologies Plc (“ServicePower” or the “Company”) Contract with Electrolux Home Appliances (“Electrolux”) Electrolux selects ServiceOperations software to manage third party contractor network and selects ServiceStats for real time business intelligence ServicePower (AIM: SVR), a market leader in field management, announces today that Electrolux has launched ServicePower’s ServiceOperations, ServiceStats and ServiceScheduling software in order to provide additional field management capabilities.

READ MORE


5 Ways M2M Will Change the Field Service Industry | ServicePower | Innovating Field Service
  Field Service M2M You have probably heard of M2M like you have the Internet of Things, one of those buzzwords that has taken the tech world by storm declaring itself the “next big thing” from a technological perspective.And perhaps it is. But the concept of M2M, just like artificial intelligence, has been around for years. At its core, M2M is merely the ability for one device to communicate with another. Remember Samsung’s big anti-iPhone commercials that emphasized the tap-to-share feature on the Galaxy? That is M2M (one phone communicating with another). Home security systems that can be controlled by a smart phone app are another example of M2M.

READ MORE


Aberdeen: Using Data to Make Decisions | ServicePower | Innovating Field Service
The Best Use Data to Make Decisions: Don’t Just Collect More, Collect Smart Does the term Big Data scare you? Is it just another buzzword that you hope will fade into the background in another 12 - 18 months? These aren’t mutually exclusive thoughts for many service organizations. The volume of data and information that is around us - stored in our mobile devices,

READ MORE


Aberdeen- Mobility Must be at the Heart of Productivity and not a Tool for Distraction | ServicePower | Innovating Field Service
To be productive or check (personal) email one more time? This dilemma often riddles many of us as we navigate our daily schedules in the advent of the smart phone and tablet which have become attached to our palms. But this is no longer just a concern for the business traveler who has to decide if he or she will take another break while waiting for that business flight back to the office.

READ MORE