The Elusive First-Time Fix in Field Service | ServicePower | Innovating Field Service
First-time fix rate may just be the red-headed stepchild of field service metrics. This performance metric, which is defined as the percentage of jobs that are resolved the first time a field technician visits, is largely underrated. In fact, according to Aberdeen Group’s Field Service 2013: Workforce Management Guide, 17% of the service organizations surveyed don’t measure first-time fix rate, or were not aware of theirs. Despite this figure, Aberdeen goes on to state that the top complaint service customers have is that their technician could not resolve the issue (over half the respondents, 57%). Based on this, shouldn’t first-time fix rate be on the forefront of every field service manager’s mind? First-time fix rate doesn’t just improve customer service.

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April 2, 2014-ServicePower rebrands itself for 2014 and beyond | ServicePower | Innovating Field Service
MacLean, VA- ServicePower (AIM: SVR), a market leader in field management, has introduced new corporate branding which better reflects the ability of its field service management software to create efficient, fully mobilized, connected field service organizations.

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Wearable Technology and Field Service – Passing Trend or Here to Stay? | ServicePower | Innovating Field Service
Just as the mobile device market has begun to flatten, another technological trend is just breaking into the market; wearable technology. Once just a cool concept, wearable technology such as Google Glass (smart glasses) and Fitbit (smartwatch) is an actual reality. In February of this year, research firm Canalys states that wearable technology is set to become a “key consumer technology” this year. They also predict that smart wristbands will grow from 8 million this year to 23 million in 2015. Though primarily consumer focused at the moment, wearable technology shows promise in the field service industry. But with organizations still trying to get their heads around mobility and all that it demands (policies, mobile device management, data strategies, etc.), is wearable technology in field service’s near future?

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The Drive to Be Better Starts With Your Customers | ServicePower | Innovating Field Service
One of the most important lessons in business is that it waits for no one. Building and defending competitive advantage, raising the effectiveness of teams, making continuous improvement should not just be a phrase, but a way of life. This is what is required to be successful in business in this day and age, whether as a person, a management team or as a company.

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Not All Field Service Scheduling Products Are Created Equally | ServicePower | Innovating Field Service
Marketing often has a fancy way of making less look like more, especially when flashy colors and videos, and other wieldy marketing tactics are at play. But when you are searching for a field service management solution, you want to have the ability to strip that all away, so that what you have left is the product itself, its functionality and its business proposition; what can it really do and what can it really do for your organization?

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