It’s All in the Delivery | ServicePower | Innovating Field Service
I recently traveled to England and booked a hotel room at a reputable chain. The hotel itself was beautiful; old architecture, a luxurious lobby and a fountain out front, and the prices reflected this. But as I checked in, my experience began to sour. The lady at the front desk proceeded to tell me that my room would indeed be missing all its furniture except for the bed and desk, as they were in the middle of a “furniture renovation.” She then proceeded to tell me that they may come into my room during my stay to replace said furniture. I wonder what my face looked like to her as she explained this to me. Dumbfounded for sure. Perturbed, probably. I couldn’t believe what I was hearing. Was there seriously no better way to execute a “furniture renovation” than to do it in the evening on a night when the hotel was at maximum capacity?

READ MORE


Taking Field Service Organizations Back to Basics | ServicePower | Innovating Field Service
Field service management has gotten more advanced these days as vendors, including ServicePower, further expand the adoption of technologies like M2M and artificial intelligence, embrace new trends like daily deals, social collaboration, and more. But field service organizations need to be careful not to be swept up by the hype of what is newest and most exciting in field service management.

READ MORE


Strategic relationship with Bosch Software Innovations | ServicePower | Innovating Field Service
ServicePower (AIM: SVR), a market leader in field management, announces a new relationship with Bosch Software Innovations to enhance ServicePower’s Machine to Machine (M2M) Connected Services offering.

READ MORE


Boosting Field Service Safety with the Right Tools | ServicePower | Innovating Field Service
Unlike a comfy office job, field service technicians face dangers and hazards on the job all the time. The work they do is so important, but sometimes very dangerous. Whether it’s the risks involved with being on the road for more time than most, or the perils of the most high risk field service jobs like servicing wind turbines or oil rigs, the job comes with its share of safety concerns. Keeping your field technicians safe is obviously your number one priority. However, are you able to take full advantage of the tools available to make this happen?

READ MORE


The Nexus of Forces = Innovative Field Service Management | ServicePower | Innovating Field Service
The nexus of forces is a grandiose term describing a phenomenon that has been impacting business for many years, but is now reaching the level of popular attention from analysts like Gartner. Gartner says “The nexus of forces describes the convergence and mutual reinforcement of four interdependent trends: social interaction, mobility, cloud, and information. The forces combine to empower individuals as they interact with each other and their information through well-designed ubiquitous technology.”

READ MORE