How Technology Will Help Field Service Managers Be Successful | ServicePower | Innovating Field Service
Field service managers are simultaneously required to control costs, optimize service efficiency and increase customer satisfaction without impacting quality and safety. Some companies use up the budget to add more field technicians and expand large-scale operations. Others assign more work to field staff and require them to work harder and faster. However, the wisest field service managers take advantage of available technology and a hybrid workforce model to satisfy customers, employees and corporate directives.

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Team Management in Business Operations | ServicePower | Innovating Field Service
In field operations, team management, sometimes called operations management, is especially important. The goal, to maximize service levels while controlling and reducing costs,is complex. Coordinating the activities of personnel who are physically distant from each other involves coping with a range of timing issues and communication problems that are not present with in-house staff. The solutions to these problems have been honed through years of hybrid workforce management experience. Try these options to better manage the workforce.

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Sail Over the Rail with Integrated Automation | ServicePower | Innovating Field Service
Automated entitlement and claims logic helps home warranty administrators control reduce costs, monitor quality and spot fraud. Managing warranty reserves is critical for home warranty administrators, ensuring adequate funds are available to pay for current and future repairs on covered home products. Mobile workforce management software can help administrators simplify the service delivery process however, to avoid knocking down the fence, administrators must also deploy intelligent warranty claims management logic to ensure adequate reserves, high product and service quality and real time fraud detection.

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10 Ways to Optimize Efficiency in The Field Service Industry | ServicePower | Innovating Field Service
The field service industry is ripe with opportunities to improve efficiency and service delivery. Failure to identify deficiencies can lead to delays, poor utilization of resources and low levels of customer satisfaction. By making a few key changes to your field service protocol, your technicians can provide service faster and more accurately. Below are 10 ways to optimize your field service department’s efficiency.

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How Do Home Warranty Administrators Maximize Customer Satisfaction and Profitability? | ServicePower | Innovating Field Service
Consumers buy insurance for peace of mind. No doubt about it. Though insurance comes in many flavors, the basics are the same across providers, so it’s very difficult for providers to differentiate themselves to drive future sales. For home warranties in particular, consumers look to administrators to protect the literal roof over their family’s head, providing repair and sometimes replacement services for covered products and home systems.

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