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Three new North American Wins for SeviceOperations and ServiceMobility

Written by Jenniffer L. Breitenstein | August 12, 2015
12 August 2015
 
ServicePower Technologies Plc
(“ServicePower” or the “Company”)

Three new contract wins in North America for SeviceOperations and ServiceMobility platforms

ServicePower Technologies Plc (AIM: SVR), a market leader in field service management technology, is pleased to announce that it has signed contracts with three major North America companies for its SeviceOperations and ServiceMobility platforms. 

JVCKENWOOD USA Corporation and JVCKENWOOD Canada, Inc. has selected ServiceOperations as its warranty claims processing and payment platform for the US and Canada; a branded audio, video and multimedia company has appointed ServicePower to utilise ServiceOperations in support of its multi-brand music lifestyle business; while a leading North American consumer products manufacturer, has partnered with ServicePower to implement its ServiceMobility application for field services within the manufacturing sector. 

JVCKENWOOD

JVCKENWOOD provides services to warranty customers by using the best third party contractors in North America to quickly manage the repair of products in the event of a failure. The ServiceOperations solution will enable the company to optimally manage the warranty process to ensure claims for repair services are validated against the highest levels of control for warranty reserve. The flexibility and global capability of the platform will enable JVCKENWOOD to manage US and Canadian operations based on individual country requirements.

Audio, Video and Multimedia Company

A global leader in audio systems, docking stations, sound bars, headphones and connected audio has signed up ServicePower to utilise ServiceOperations in support of its multi-brand music lifestyle business. The company will work with ServicePower to deliver exceptional experiences for the both consumer and professional customers of its brands. 

Consumer Products Manufacturer

A leading North American consumer products manufacturer has partnered with ServicePower to use its cutting-edge, cross-platform ServiceMobility solution for field service application within the manufacturing sector. 

The client created its own mobile application decades ago which was then integrated to ServicePower’s ServiceScheduling routing optimisation engine in order to deliver improvements in technician productivity and customer satisfaction. ServiceMobility, hosted by ServicePower, will provide the client with the ability to further mobilise its field service processes, including the functionality needed to support on-site repairs, including schedules, integrated navigation, status acquisition and geographic location, access to parts inventory and payment processing. Additional features such as photo capture and schematic views, collaboration tools, customer surveys, estimates and custom forms can be configured to display and collect information on a job by job basis, providing support for a wide range of field service requirements.

Marne Martin, CEO ServicePower, said: “We are delighted to announce these latest contracts which highlight our continual momentum and position us as one of the leading service network management firms globally. We look forward to working with these recognised brands as we continue to evolve and develop new business opportunities.”   

For further information, please contact: 

ServicePower Technologies Plc

finnCap

Newgate 

Tel: 0161 476 7762

Tel: 0207 220 0500

Tel: 020 7653 9850

Marne Martin, CEO

Stuart Andrews

Adam Lloyd

Tajinder Sandhu, CFO

Jonny Franklin-Adams

Emily Watts

Kate Bannatyne

Helena Bogle

 

About ServicePower 

ServicePower, the acknowledged leader in Optimization Technology, provides an innovative global, fully mobilized field service management software platform used by field service organizations such as Mitsubishi, Farmers Insurance, AIG Warranty and Pitney Bowes to improve productivity and efficiency, intelligently schedule appointments, SLA and complex jobs, as well as parts.  Our platform focuses on solving fundamental field service problems with patented routing optimization, M2M connected services, 3rd party dispatch and warranty claim payments, cutting edge mobile technology, robust business intelligence and asset tracking. 

ServicePower is listed on the AIM market of the London Stock Exchange with the ticker SVR.L. For more information please visit www.servicepower.com