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June 21st, 2012 - Three Contract Wins

ServicePower Technologies Plc

(“ServicePower” or the “Company”)


Three Contract Wins

ServiceOperations increases penetration of North American Electronics market

21 June 2012 - ServicePower Technologies Plc (AIM: SVR), a market leader in field management, is pleased to announce that it has secured three new contracts for its ServiceOperations Software-as-a-Service platform with leading North American suppliers of electronics and appliances.


ServiceOperations enables ServicePower’s customers to manage the dispatch of jobs and the payment of claims through independent contractors. The contracts are on a revenue per transaction basis and are expected to scale in the second half of the year following successful implementation.


ESI International, a distribution and trading company operating in the US, Canada and Mexico recently expanded its contract with ServicePower to include additional support for the AAFES (US Army and Air Force Exchange) which operates US military bases around the world. ServicePower will provide administrative services to AAFES personnel in the UK, Europe and Asia, including call centre, telephone diagnosis, an outsourced third party service network, electronic dispatch, claims processing and warranty payments.


Funai Service Corporation, a subsidiary of Funai Electric Co. Ltd. which is headquartered in Osaka, Japan and is a leading manufacturer in the global consumer electronic market, is the exclusive service provider for the Funai group in North America. Funai Service Corporation will use ServiceOperations to enable it to manage and intelligently dispatch repair work to its third party service network in North America.


Haier America Trading, LLC, a division of the multi-national Haier Group, the world’s number one major appliance brand as ranked by Euromonitor International 2011, and a global leader in consumer electronics will use ServiceOperations to facilitate intelligent third party dispatching, warranty claims processing and warranty payments.


These names add to ServicePower’s existing electronics customers, who include Richer Sounds in the UK, Mitsubishi in the US and one of the world’s largest TV manufacturers.


Mark Duffin, CEO of ServicePower, commented, "These contracts add to the growing numbers of electronics businesses using our ServiceOperations platform to increase their service reach in a cost effective and efficient manner. We are the only company who can provide a complete, global field management platform and believe that the extended capabilities of the platform and increasing customer-base mean we are well positioned for future growth.”


For further information, please contact:


ServicePower Technologies Plc FinnCap Newgate Threadneedle
Tel: 0161 476 7762 Tel: 0207 220 0500 Tel: 020 7653 9850
Mark Duffin, Chief Executive Officer Marc Young Caroline Evans-Jones
  Charlotte Stranner Fiona Conroy


About ServicePower


ServicePower Technologies Plc is the only company that can provide a complete, global field management platform that controls all elements of the service lifecycle from offering an appointment, assigning resource and dispatching work through to tracking resources, processing claims and providing business intelligence and analytical reports. With advanced intelligence-based scheduling, dispatch and open market auction software, as well as access to a global network of 86,000 repair and installation technicians, we enable companies to control and schedule work using a mixed resource pool of employees and independent contractors. ServicePower provides solutions that cross all industries. Current customers include Assurant Solutions, Mitsubishi, Farmers Insurance, and Pitney Bowes.


ServicePower is listed on the AIM market of the London Stock Exchange with the ticker SVR.L.


For more information please visit

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