Blog | ServicePower

The Nexus of Forces = Innovative Field Service Management

Written by Matthew Leonard | April 14, 2014

The nexus of forces is a grandiose term describing a phenomenon that has been impacting business for many years, but is now reaching the level of popular attention from analysts like Gartner. Gartner says “The nexus of forces describes the convergence and mutual reinforcement of four interdependent trends: social interaction, mobility, cloud, and information. The forces combine to empower individuals as they interact with each other and their information through well-designed ubiquitous technology.”

Analysts and business professionals alike look at the nexus of forces, these four fundamental technologies, as the perfect storm for businesses and the key to running the most efficient, cost productive organization. The goal, as it should always be with technology, is to drive the bottom line. I remember in the 90s, discussions surrounding the data centers, what people now call “the cloud,” and the first social interactions gaining ground via the internet and mobility in the 2000’s. The challenge to make better business decisions through information goes back to at least the 50s and was really first pioneered by many of the consumer products brands as they worked to drive margin improvement and competitive marketing efforts. The nexus of forces has in many ways been a science experiment spanning several years, driven by retail and consumer brand leaders, to find what technology does and does not work to drive value and customer adoption or retention. There have been a multitude of failures (MySpace) and successes (Salesforce) along the way that have lead researchers and businesses alike to reach a tipping point, the industrial revolution of technology. The challenge that remains is how to drive the business benefits from such technology.

At ServicePower, we are now incorporating the nexus of forces into our product roadmap to a degree never seen before. Our mission is to innovate field service management by providing a solution that fully incorporates M2M, social networking, mobility, cloud and analytics, tried and true effective technology trends that enable bottom line results. The goal behind harnessing the nexus of forces within our solutions is to help organizations achieve the highest client retention, the best first time fix rates and the best visibility of their business. Additionally, mastering these technologies will allow a field service organization to operate more seamlessly and thus more efficiently. So how have we embraced the nexus of forces within our solutions? Our end-to-end suite of field service solutions offers real-time analytics, social chat and collaboration, consumer notifications and information gathering, photo/video collection, parts schematics and instruction manuals online for technicians in the field, real time traffic and trending notifications, heat maps, best practice sharing, all enabled through cloud tools, servers and database management.

Additionally, we are partnering with a leading provider of IoE technologies that will allow us to sync our ServiceScheduling with sensors that will allow field service organizations to have full visibility of their assets in the field. When an asset starts to malfunction, the sensor will automatically alert ServiceScheduling, and a job will be put in the schedule to go to the customer site to repair. This will reduce down-time, increase response time, and ultimately deliver better, more responsive customer service, which will help to delight the customer.

If your field service organization is looking to embrace the nexus of forces and all it can offer your business, our products offer the flexibility and freedom to do so at the pace you choose. Our mobility product offers a three-fold go-to-market strategy as an enterprise platform, a cloud SaaS product, and even as a field service application layer sitting on top of the mobile products offered by large independent software vendors. Likewise, our schedule application can be delivered as a stand-alone product with improved user interfaces, but it also has full integration capabilities to integrate with back-end and front-end systems, as well as all other ServicePower products.

We at ServicePower understand the nexus of forces and we are working to ensure that our technology stays abreast of the latest trends to drive value for customers. Our job as a company is not to make technology and the nexus of forces ubiquitous for technology-sake, but to ensure they drive actual value in the field service industry. We are proud to say that we are well advanced in our roadmap and our customer use cases towards making that happen. Find out more about how ServicePower is embracing the latest technology trends and leading field service innovation by subscribing to our blog below.