Blog | ServicePower

The Future of a Connected Field Technician

Written by Matthew Leonard | April 24, 2014

The concept of M2M didn’t sprout up recently, in fact, in one form or another, machine to machine communication existed prior to the cellular movement. Then in 1995, M2M via cellular communication started. Somewhere down the line people realized that bringing information back from the field was a REALLY good idea. Early adopters of M2M technologies such as General Motors and Hughes Electronics Corporation realized that using machine to machine in point of sale terminals, remote monitoring, vehicle telematics, and tracking applications had huge business and financial benefits. Today, ServicePower aims to take M2M to the next level, in order to provide field service organizations with the most visible field operations and the most accurate business intelligence possible.

As we announce a new partnership with Bosch Software Innovation, ServicePower explores the idea of the truly connected field technician, empowered by the technologically savvy, efficiently run field service organization. What does a connected field technician look like? It doesn’t just start and end with a mobile strategy. The connected technician is a living, breathing adopter of the nexus of forces. In order to see how M2M would affect the field technician and the service field organizations provide, ServicePower did some research surrounding the concepts of M2M, the Internet of Things, Mobility and what all this means for the future of the field technicians.

We have put our findings into an infographic for your enjoyment and education. Here are some of the facts that stood out to us that we ran across:

  • There will be an estimated 40% increase is the number of sensors in “things” (appliances, etc.) over the next few year – there are around 500 billion now and there is estimated to be over 2 trillion by 2016.
  • In 2005, M2M made up only 11% of total data collected by organizations. In 2020, it is predicted it will make up 40%.
  • M2M sensors can measure temperature, output levels, vibrations, sound, or revolutions per minute. Once a normal is set, anything outside that range can alert dispatch and a field tech that there is an issue (moving an organization from reactive to proactive/predictive).

Read our infographic below and tell us what you think about M2M in Field Service.