McLean, VA- ServicePower, Inc., a market leader in workforce management software, is delighted to announce that it has signed a mutual reseller and partnership agreement with UK based Cognito iQ, a leading provider of mobile workforce solutions and operational performance analytics.
When combined with ServicePower’s schedule and route optimization and mobile workforce
management platform, the predictive elements of Cognito iQ’s Operational performance Management application provides field service organizations with real time alerts needed not only to fine tune future operations, but enable each team to take immediate actions, ensuring a positive, successful customer experience.
Laurent Othacéhé, CEO, Cognito iQ commented “Our respective solutions are complementary and will provide our joint clients with considerable efficiencies and the ability to improve the services delivered to their customers. We are excited about joining forces with ServicePower and look forward to helping businesses across the globe transform their field service operations”.
Marne Martin, CEO, ServicePower said “ServicePower is pleased to partner with Cognito iQ in the UK market. Customers expect more from service providers today, and providers recognize that the most acute measure of success is no longer just workforce productivity. Cognito iQ’s OPM product compliments our own mobile workforce management software, providing additional predictive information which can be used in the moment to immediately improve operations and more importantly, ensure the best outcome for customers.
For companies providing field service, ServicePower is the only field service and mobile workforce management platform enabling hybrid workforce management, enabling organizations to save money, improve customer satisfaction and drive new revenue by efficiently managing both captive and 3rd party service providers. ServicePower uniquely combines customer entitlement and real time communications, schedule and route optimization, work order, asset and inventory management, service and maintenance contract management, contractor management and dispatch, warranty and claims management, field mobility, and business intelligence of all field service interactions, in a single solution.
ServicePower also offers a fully managed network of 3rd party service providers to enable rapid and high-quality on-demand “spill-over” servicing at peak times and in hard-to-reach locations across North America and the Europe.
For more, visit www.servicepower.com