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ServicePower Signs Three New UK Contracts

08 December 2014
ServicePower Technologies Plc
(“ServicePower” or the “Company”)
ServicePower signs three new contracts in the UK

ServicePower Technologies Plc (AIM: SVR), a market leader in field management, is pleased to announce it has signed three new contracts for ServiceOutsourcing and ServiceOperations in the UK, for a combined value of £250,000 over a3 year term. With these newest contract additions, ServicePower’s connected network of repair companies, managed by our seasoned experts, provide repair services to 10% of consumers with home cover policies in the UK.

Big Warranties Ltd., headquartered in Bournemouth, provides home appliance insurance cover to over 60,000 consumers in the UK market. It has contracted with ServicePower, for three years, to provide ServiceOperations software, to be used by Big Warranties to book repair service jobs, as well as process claims to a third party contractor network developed and managed by ServicePower through its ServiceOutsourcing service.

James Barnes; Business Development Manager at Big Warranties Ltd. stated, “We selected ServicePower due to the strength of their managed network, as well as the line of sight ServiceOperations provides into not only the network itself, but into the scheduled jobs. We are confident that ServiceOperations will improve will our ability to provide coverage for our growing customer base in the UK, as well as shorten the time to service our customer’s appliances and improve customer service.”

I’m Sure Ltd., headquartered in Christchurch, provides home appliance and electrical goods insurance cover to customers in the UK. It has also contracted with ServicePower for three years, for ServiceOperations and ServiceOutsourcing services. ServicePower will provide a managed appliance and electronics contractor network which will be dispatched to repair appliances and electronics covered by I’m Sure Ltd., using ServiceOperations.

Daniel Young; Chief Operating Officer of I’m Sure Ltd. stated, “ServicePower is well known in the UK for providing a well-managed network of appliance and electronics repair companies. By utilising ServicePower’s network and its ServiceOperations software, we can focus on creating and administering the best home insurance cover products in the UK, knowing our customers which require a repair will be quickly and professionally serviced.”

247 Home Rescue, headquartered in Accrington, provides cover for boilers, appliances and other home services such as emergency security services, plumbing, drainage, electrical, and pest control. It has contracted for three years for ServiceOperations and ServiceOutsourcing. It will supplement its existing network of home repair contractors with ServicePower’s managed network, utilising ServiceOperations to dispatch and reimburse contractors for covered repairs.

Ranjen Gohri; Sales Director at 247 Home Rescue stated, “Utilising ServicePower’s network to supplement our own enables 247 to stand behind our mission to provide first-class boiler breakdown, appliance and home emergency cover by delivering excellent customer service through best business practices. ServicePower’s ServiceOperations technology platform enhances our ability to drive excellence throughout our operation.”

Marne Martin, CEO of ServicePower, commented "These new contract wins confirm ServicePower’s dominance as a network administrator in the UK market.  Using our innovative field service management software, which includes industry leading optimisation technology, cutting edge mobility, M2M Connected Services and true multitenant third party dispatch and warranty claims processing, ServicePower provides the resources and technology to execute excellent customer service.”

For further information, please contact: 

ServicePower Technologies Plc


Newgate Threadneedle

Tel: 0161 476 7762

Tel: 0207 220 0500

Tel: 020 7653 9850

Marne Martin, CEO

Stuart Andrews

Jasper Randall,

Tajinder Sandhu, CFO

Charlotte Stranner

Hilary Buchanan


About ServicePower 

ServicePower, the acknowledged leader in Optimisation Technology, provides an innovative global, fully mobilised field service management software platform used by field service organisations such as Assurant Solutions, Mitsubishi, Farmers Insurance, AIG Warranty and Pitney Bowes to improve productivity and efficiency, intelligently schedule appointments, SLA and complex jobs, as well as parts.  Our platform focuses on solving fundamental field service problems with patented routing optimisation, M2M connected services, 3rd party dispatch and warranty claim payments, cutting edge mobile technology, robust business intelligence and asset tracking.

ServicePower is listed on the AIM market of the London Stock Exchange with the ticker SVR.L. For more information please visit


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