McLean, VA ServicePower, a market leader in mobile workforce management software, is pleased to announce that it has been identified as a key participant and innovative player in the Frost & Sullivan North American Mobile Workforce Management report for 2017.
In its report, Frost &Sullivan positions ServicePower on the high end of its innovation axis and includes the company as part of a select group of major market participants that are transforming the mobilized field service management industry in the area of predictive analytics and artificial intelligence.
“In a market that continues to demonstrate impressive growth, vendors like ServicePower bring new features and functions to mobile workforces that both provide the hard-dollar return on investment and the ability to meet customer expectations which field service organizations require in today’s environment. This includes real time communications with technicians, self-service consumer portals, configurable mobility, IoT and the use of artificial intelligence to optimize real time scheduling,” said Frost & Sullivan Industry Director, Jeanine Sterling.
By leveraging a consumer-first philosophy, ServicePower’s solutions continue to drive a better customer experience and improved profitability for organizations with mobile workers.
“We are at a time where digital technology is driving profound change in how businesses operate,” stated Marne Martin, CEO at ServicePower. “The Frost & Sullivan report shows that ServicePower is a leader when it comes to innovations. To our customers this means they can have confidence that not only are operations being optimized, but customers are also receiving fantastic services. For instance, our customers and their customers can interact using a highly intuitive consumer grade digital portal.”
This latest accolade follows on from ServicePower and Manchester Metropolitan University (MMU) Quantum Annealing research project being awarded the highest grade of “outstanding” by independent body Innovate UK.
“The project with MMU has resulted in the world's first practical use of Quantum Annealing,” continued Marne. “No other vendor offers this level of innovation to help field service companies achieve more for less.”
For companies providing field based services, ServicePower offers a field service and mobile workforce management platform facilitating hybrid workforce management, enabling organizations to save money, improve customer satisfaction and drive new revenue by efficiently managing both captive and 3rd party service providers. ServicePower uniquely combines customer entitlement and real time communications, schedule and route optimization, work order, asset and inventory management, service and maintenance contract management, contractor management and dispatch, warranty and claims management, field mobility, and business intelligence of all field service interactions, in a single solution.
ServicePower also offers a fully managed network of 3rd party service providers to enable rapid and high-quality on-demand “spill-over” servicing at peak times and in hard-to-reach locations across North America and the Europe.
For more information, visit www.servicepower.com