October 10, 2017 - ServicePower, a field service management solution provider, has again been named by Gartner as a visionary in its magic quadrant for field service management (FSM), by Jim Robinson, Michael Maoz and Jason Wong published September 27, 2017.
ServicePower believes that its position as a visionary in this magic quadrant for field service management supports its innovative approach to field service technology, aligning technicians and contractors to deliver the best customer experience, with a solution suite which supports the full field service life cycle.
Our unified solution delivers faster, smarter service through real time customer engagement; patented, AI-based schedule optimization; mobile technician enablement; third party contractor management; work order and contract management; asset and inventory management; factory and extended warranty claims management, and reporting and analysis.
"Our clients tell us that they appreciate our unified solution, offering integrated schedule optimization, contractor management, warranty and service entitlement and outsourced service, which supports a better customer experience, as well as ease of implementation, along with strong support,” said Marne Martin, CEO of ServicePower. “We focus on consumer industries that prize customer experience, and fast and smart service delivery that extends to their customers who, for example, can book branded appointments on any internet connected device and know that the technician, employed or contracted, will arrive on time, with the parts and tools to get the job done the first time. That’s why our unified approach works; delivering a faster, smarter experience to our client’s customers’ means everybody wins.”
Download a complimentary copy of the report here.
Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
ServicePower is a unified field service management solution focused on helping companies enable field technicians to deliver an exceptional customer experience at the lowest cost. Trusted by field service organizations around the world such as GE Appliances, ADT, Johnson Controls, John Lewis Partnership, Electrolux, Mitsubishi, LG, BSH, and AIG Warranty, ServicePower is the only workforce management solution enabling organizations to efficiently manage both captive and 3rd party service providers. Our digital technology enables improved customer satisfaction, reduces costs and generates new revenue streams.
ServicePower is the only software vendor to also offer a fully managed network of 3rd party service providers to enable rapid and on-demand servicing at peak times and in hard-to-reach locations across North America and Europe.
For more, visit www.servicepower.com
For further information, please contact: