McLean, VA- ServicePower Inc., a market leader in workforce management software, has signed a sales and service partnership agreement with Fixt, Inc., a leading provider of on demand mobile device support and repair. The partnership will provide ServicePower’s managed service clients and commercial end customers with the ability to schedule local, onsite repairs of mobile devices in real time, thereby reducing average repair times and improving customer satisfaction.Fixt, Inc. manages the logistics of getting remote or on-location employee devices scheduled, repaired and rapidly back in use. Its cutting edge technology will enable ServicePower’s customers to receive service within two hours, with a click of a button from the web or a native App loaded to their device. A crowd sourced network of vetted technicians can be dispatched and complete repairs in an average of 20 minutes, all the time monitoring and protecting device data throughout the repair process.
“Customers want a seamless experience that enables them to book immediately, know exactly when their service professional is going to arrive and then pay with ease,” said Luke Cooper, Founder and CEO, Fixt. “We are pioneering what we call connected maintenance that links consumers and the on-demand economy with workflow integrations that give visibility and data to both enterprises and retail partners alike. Our partnership with ServicePower will help further our ambitious goals.”
The partnership will further expand ServicePower’s managed services capability, offering customers an on-demand ability to schedule mobile device repairs on-demand, with a credentialed network. For field service providers especially, the ability to resolve issues with mobile worker devices quickly, wherever they’re located, enables technicians to continue as planned, meeting appointment and SLA commitments.
Marne Martin, CEO, ServicePower said “We are always looking to innovate to give our clients the edge when it comes to their customers’ experience. As they act as the hub for any field technician call, service companies must avoid mobile devices failing. This is another example of ServicePower going the extra mile for our clients and their customers.”
ServicePower is an integrated mobile workforce management solution focused on the customer experience and enablement of great field service. Trusted by field service organizations around the world such as GE Appliances, ADT, Cunningham Lindsey, John Lewis Partnership, Electrolux, Mitsubishi, and AIG Warranty, ServicePower is the only mobile workforce management solution enabling organizations to efficiently manage both employed and 3rd party service providers. Our digital technology enables improved customer satisfaction, reduced costs and the provides the opportunity to generate new revenue streams.
ServicePower also offers a fully managed network of 3rd party service providers to enable rapid and high-quality on-demand “spill-over” servicing at peak times and in hard-to-reach locations across North America and the Europe.
For more, visit www.servicepower.com