ServicePower Technologies Plc (AIM: SVR), a market leader in workforce management software, today announces that it has executed a new three year contract for ServiceOperations and NEXUS FSTM with an existing Client.
Used in conjunction with Smart Scheduling Broker, the client can now intelligently dispatch either its employed workforce, being scheduled through ServicePower's patented route optimization product, ServiceScheduling or dispatch third party service providers using ServiceOperations, to provide on site services for certain products.
ServiceOperations provides the Client with the ability to vet, manage and dynamically dispatch the best third party providers based on configurable ranking logic, ensuring the best technicians for each job are dispatched to client sites. It also provides robust claims adjudication logic and payment processing, creating a single vendor closed loop process for third party contractor management. Additionally, ServiceStats will provide the operational intelligence it needs to monitor contractor performance and fine tune the dynamic dispatching logic as required, improving the customer experience. Technicians, using NEXUS FSTM Field Service Management software, will provide real time status updates as well as improved first time fix rates, with access to all of the information, parts and expert resources to complete each job in a single visit.
The Client evaluated several options for contractor management prior to extending its ServicePower mobile workforce management platform with deployment of ServiceOperations and NEXUS FSTM, yielding a single vendor, integrated, multi-labor solution.
Marne Martin, CEO of ServicePower, commented "The Client continues to be a valued partner. I am again delighted with their continued confidence in ServicePower. ServiceOperations and NEXUS FSTM will provide the foundation to best manage their contractor network and provide a consistent branded service experience. As we continue to invest in our mobile workforce management software platform, we are confident that new products like Optimization on DemandTM and our latest optimization algorithm, Quantum Annealing will provide clients with a software solution which grows with their evolving business models."
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ServicePower, the acknowledged leader in Optimization Technology, provides an innovative global, mobile workforce management software platform used by field service organizations across the globe to improve productivity and efficiency, intelligently schedule appointments, SLA and complex jobs, as well as parts. Our platform focuses on solving fundamental field service problems with patented routing optimization, on demand optimization, M2M connected services, 3rd party dispatch and warranty claim payments, cutting edge mobile technology and asset tracking, robust business intelligence and field service management.
ServicePower is listed on the AIM market of the London Stock Exchange with the ticker SVR.L. For more information please visithttp://www.servicepower.com/