Blog | ServicePower

Mobility – A Field Service Organization’s Lifeline?

Written by Matthew Leonard | April 28, 2014

Mobility is no longer just a trend but a way of life for modern day businesses and consumers. Because of this, field service isn’t complete without it. As far as technology goes, mobility is by far the most important area for growth, budget and attention, particularly for service organizations looking to achieve a higher level of efficiency.

I remember how excited I was when smart phones first hit the market and I had my first Blackberry. I no longer had to worry about what was waiting for me in my inbox when I got to the office, and that I could be in touch with people wherever I was. When global roaming started working well, I was even happier, especially when the content and data revolution began to pick up steam. For me, mobility was liberating – although I recognized that not everyone felt that way.

Back then mobility was a perk, a delight for those who embraced its ability to connect the world and make it just a bit smaller. Today, on the other hand, mobility is essential – a core strategic and operational initiative. It enables real-time communication, bringing technology from the office into the field, providing techs with easy access to both customers and dispatch, driving the return of information from the field to the office to maximize productivity and minimize downtime or repeat visits. For a field force, the technicians are mission critical and without a functioning mobile technology, the end result is wasted money and unhappy customers.

At ServicePower, we wanted to create a mobility product that really leads the industry in both innovation and effectiveness to address field service pain points, one that even the world’s leading beverage company wanted to use. Our product has all the flexibility to handle the complexities of large businesses, all while providing the mobile work order and parts management requirements of a growing business in the SaaS version. It offers a ready-made platform for those that don’t want to spend the money and time to develop a full MEAP, built with full IT management, security, and a common development environment with fast, seamless upgrades and scalability.

The focus on being device agnostic as well as the ability to transfer from one device to another in the middle of a job maximizes productivity as a technician moves through his or her day. These features also ensure a durable solution that supports the evolution of device management and the swap out of hardware, etc. Our mobility solution was designed with field service organizations’ futures in mind, ensuring that a mobile strategy could be implemented in the most cost effective way and that our solution had the scalability and adaptability to grow and change over time. You would be amazed how many mobility products are still limited to a given operating system and a single device. For additional flexibility and efficiency, our mobile solution works while connected or off line, and integrates with both front and back-end systems, especially CRMs, for a seamless customer experience. Most importantly, the user interface is also friendly and easy to use.

We understand that mobility in 2014 is a lifeline, and as such we want your transition to our mobile solution to be as painless as possible. ServiceMobility directly addresses and fixes those pain points within your field service that reduce revenue and increase costs by making improvements only mobility can. You will see an improvements in jobs per day, reduction in travel times, improved first time fix rates, and efficient parts inventory. We also make sure to address your custom KPIs, understanding that no field service organization is exactly the same. Mobility may be a lifeline, but it can also be so much more.

ServicePower aims to empower the field technician, helping them provide an unrivaled customer experience, all while giving you the business intelligence you need to run the most efficient, results-driven field service possible. Don’t know where to start? Download our e-book for a quick introduction to mobility, and let us help you with your lifeline.