ServicePower News, Blogs and Information

New Contract Wins

Written by Jenniffer L. Breitenstein | May 12, 2016

Three new contracts secured 

ServicePower Technologies Plc (AIM: SVR), a market leader in workforce management software, today announces that it has secured three new multi-year contracts with the aggregated values  expected to be in excess of $1 million:  

  • a new three year contract for ServiceOperations, ServiceStats and ServiceOutsourcing with an extended service and warranty program administrator; and
  • new contracts with two tier-one global appliance manufacturers; one as a new three year contract and one as an extended contract with an existing customer.

The extended service and warranty program administrator is an innovative industry leader that offers underwriting and administration services for retailers, distributors, and manufacturers in numerous consumer and automotive markets. It will deploy ServiceOperations, including network management, electronic dispatch, and call management, to support the administration of service contracts sold by its entire portfolio of North American clients. The customer will also use ServiceStats to analyse and monitor ongoing service operations. 

ServiceOperations will enable the client to better manage, efficiently dispatch and improve the customer experience and provide enhanced visibility of work order status. ServicePower will also supply the client with additional third party contracted labour resources through its managed services offering, ServiceOutsourcing. 

Additionally, the new contracts secured with two global appliance manufacturers solidifies ServicePower's position as the leading mobile workforce management and managed services provider for brown and white goods in the UK.

Using ServiceOperations, ServicePower will manage an extended network of appliance repair contractors. ServiceOperations enables ServicePower to dynamically dispatch the best third party contractor for each job's unique requirements, while providing constant status updates to the manufacturer's call-centre and operational teams. Additionally, claims for warranty repairs and payments for services rendered will also be processed using ServiceOperations. ServiceStats will be used to monitor ongoing contractor performance and to safeguard against fraudulent activities, while also providing the scoring mechanism used to drive job volume to the best performing providers.  

Marne Martin, CEO, ServicePower said "ServiceOperations provides its clients with stable, scalable SaaS software to improve management and dispatch of third party contractors using configurable ranking logic. It automates the rebooking process and facilitates customer-centric dispatching through configurable rules.

"Our new clients are exciting additions to our global client portfolio and underline ServicePower's position as a premier provider of managed service in the UK and US markets. These clients trust ServicePower to provide a professional third party workforce and manage them using ServiceOperations to ensure a consistent brand image, control costs and improve customer satisfaction.  We remain committed to continuously improving the high levels of service already provided as our new NEXUS FSTM Field Service Management software is deployed by our new clients and increasingly within our connected service contractor network." 

For further information, please contact: 

ServicePower Technologies Plc

FinnCap

Newgate Threadneedle

Tel: 0161 476 7762

Tel: 0207 220 0500

Tel: 020 7653 9850

Marne Martin, CEO

Jonny Franklin-Adams

Adam Lloyd

Tajinder Sandhu, CFO

Emily Watts

Kate Bannatyne

Helena Bogle

 

About ServicePower 

ServicePower, the acknowledged leader in Optimization Technology, provides an innovative global, mobile workforce management software platform used by field service organizations to improve productivity and efficiency, intelligently schedule appointments, SLA and complex jobs, as well as parts.  Our platform focuses on solving fundamental field service problems with patented routing optimization, M2M connected services, 3rd party dispatch and warranty claim payments, cutting edge mobile technology, robust business intelligence and asset tracking.