Return to blog

Reston, VA—May 8, 2013 – ServicePower Technologies announced today several new additions to its team, supplementing our account management and project management teams with industry veterans.

Trever Boyd- Director, Client Services

Trever Boyd recently joined our organization as Director of Account Management. Trever will support and manage Service Power’s account management. He comes to ServicePower with a broad business background that includes Client Services, Business Development, Operations and Marketing, at companies like Ford, Mazda and Subaru. Most recently, working in the In Home Repair Service space, Trever lead a national Best Buy team that focused on delivering an exceptional consumer experience and improving business performance.

Mike Hafertepe- Senior Manager, Client Services

Mike Hafertepe joins ServicePower as Senior Account Manager. As a experienced retail professional that has experience driving results within retail, services and B2B through cross functional leadership, project management and leading teams through change.

While with Best Buy, Mike held roles including Competitive Operations, Visual Merchandising Specialist, Computer Product Specialist and Retail Operations Manager in the Best Buy Commercial Division. Most recently Mike was in charge of the Services Team within the Commercial Division at Best Buy. In this role he was responsible for managing the portfolio of services, 3rd party supplier selection, and managing the Pre-Sales Engineering team.

Doug Ketner- Project Manager, Client Services

Doug Ketner joins ServicePower as Project Manager, Client Services. He has an extensive management background including sales,operations, merchandising, HR, people development and field service management, gained at organizations like OfficeMax, Best Buy and hhgregg. Most recently, Doug was the In Home Service Manager at Best Buy where he focusing efforts on turn time, redo, CSI/NPS, 1st time completes and labor cost per complete.

Scott Jauman- Project Manager

Scott Jauman joined ServicePower on 22nd of April as a Project Manager. Prior to ServicePower, Scott worked at Best Buy Inc. where he was a member of the Field Services team. In this role Scott was responsible for driving Lean Six Sigma (DMAIC) design for LSS (DMEDI) and accelerating improvement projects, both directly and through coaching of ad hoc teams across the country.

Prior to joining the Field Services team, Scott managed the company's Ariba eProcurement initiative for all of Best Buy’s corporate and retail store locations. Prior to Best Buy, Scott spent 12 years as a project manager and consultant in the manufacturing and consumer packaged-goods industries, where he worked for Pillsbury and various divisions of Emerson Electric.

Scott has certifications as a Lean Six Sigma Black Belt, Master Black Belt, and Project Management Professional (PMP).


For more information about ServicePower, please visit

About ServicePower

ServicePower Technologies Plc is the only company that can provide a complete, global field management platform that controls all elements of the service lifecycle from offering an appointment, assigning resource and dispatching work through to tracking resources, processing claims and providing business intelligence and analytical reports. With advanced intelligence-based scheduling, dispatch and open market auction software, as well as access to a global network of 86,000 repair and installation technicians, we enable companies to control and schedule work using a mixed resource pool of employees and independent contractors. ServicePower provides solutions that cross all industries. Current customers include Assurant Solutions, Mitsubishi, Farmers Insurance, and Pitney Bowes.