Crowdsourcing Site for Field Technicians
New cloud-based, on-demand job booking site allows any U.S. company to source field service technicians for delivery, installation or repair jobs online.
Reston, VA—June 26, 2013 – ServicePower Technologies Plc (AIM: SVR), a market leader in field management, announced today the US launch of www.servicers.com, the first website specifically designed to connect qualified field technicians with service jobs quickly, providing customers with timely delivery, installation and repair service.
Derived from ServicePower’s ServiceMarket field management platform, servicers.com is a cloud-based software as a service application that enables companies in any industry, including retail, e-commerce providers, manufacturers, or insurance companies as well as third party administrators, to quickly dispatch work to a nationwide network of third-party technicians.
The technician database is comprised of independent service and installation companies, as well as individual technicians. For quality assurance, each technician must submit to a background screening and drug test performed by LexisNexis.
In addition, detailed information on each third-party is available on servicers.com, such as contact details, training, certifications and licensing, as well as photographs of vehicles and individual technicians. A critical component of the platform, which helps maintain high customer service standards and quality control, is a technician rating feature crowdsourced from previous customers. Technicians manage their ratings closely to increase their opportunity to supply labor for other servicers.com customers.
Customers determine the credentials and skills required for jobs posted to servicers.com, ensuring only qualified technicians are eligible to perform the work. Customers also post the price they’re willing to pay for the completed work, for which the technicians may accept or offer counter bids. Payments for services performed are also conveniently processed through servicers.com.
“Realizing the trend toward crowdsourced services, we knew field service management was in need of a similar solution with legitimate technician rankings. Servicers.com provides vetted servicers to jobs that need completed quickly and with high standards,” said Mark Duffin, chief executive officer of ServicePower. “It’s like eBay for service jobs. Customers select their need, a qualified servicer completes it, and then the customer honestly rates their experience. Servicers.com will perpetuate good service.”
Servicers.com provides real-time status data, mobile compatibility and reporting currently supported by the ServicePower field management platform, making it accessible and easy to use for technicians nationwide.
The next planned release of servicers.com will include global language, geography and currency support.
Create an account enabling your company to send work to a network of online service and repair community, or sign up to be part of the technician community at www.servicers.com.
ServicePower Technologies Plc is the only company that can provide a complete, global field management platform that controls all elements of the service lifecycle from offering an appointment, assigning resource and dispatching work through to tracking resources, processing claims and providing business intelligence and analytical reports. With advanced intelligence-based scheduling, dispatch and open market auction software, as well as access to a global network of 86,000 repair and installation technicians, we enable companies to control and schedule work using a mixed resource pool of employees and independent contractors. ServicePower provides solutions that cross all industries. Current customers include Assurant Solutions, Mitsubishi, Farmers Insurance, and Pitney Bowes.
ServicePower is listed on the AIM market of the London Stock Exchange with the ticker SVR.L.
For more information please visit www.servicepower.com
Walker Sands Communications