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How Cloud and Mobile Computing Technology is Improving the Field Service Industry

New Technologies  Streamline Business Processes

Integrating technology to improve field-service management isn't a new concept; implementing new technologies has always brought about massive changes when it comes to how businesses serve their customers. From lowering costs to improving customer service, technology has always been the driving force for streamlining how businesses serve their customers and conduct day-to-day operations.

Main Objectives

These main objectives have always been the same:

    • Lower costs for businesses and their customers

    • Reduce wait times and inconveniences to customers

    • Expand management tools for better organization

    • Increase service capabilities

    • Improve customer and worker satisfaction

    • Increase sales and ROI

These objectives have been steadily improving over the years; the difference now is the pace at which they're improving with cloud and mobile computing technologies. Instead of a single benefit being offered with a new technological invention (such as: railroads, analog telephones, or even the Internet), now businesses are being offered a multitude of improvements with cloud and mobile computing technologies.

Basically, gaining perspective means understanding that the technologies being offered to businesses today are exponentially more impactful than the technologies that came before.

Real-Time Management Tools

Cloud and mobile computing technology is the main change agent when it comes to exponentially expanding the capabilities for field service management. Being able to connect to the Internet through private and public networks (the cloud) anytime, anywhere, and with any digital device, is an amazing real-time management tool for businesses interested in improving field service management.

While the anywhere part is limited to where there's mobile service, for the most part this isn't an issue as coverage is nearly everywhere and expanding daily; also, mobile apps and software technology has offline functionality that fills in the gaps. Basically, businesses now have the ability to manage their field workforce in real-time, while offering their customers real-time service throughout the process. This improves the experience for everyone involved, including the managers, workers, and customers.

Expanded Capabilities

Field service management has been drastically improved with the advent of cloud and mobile computing technologies, mostly, because of the expanded capabilities they bring. For instance, businesses can now:

    • Track their workers in real-time

    • Increase customer engagement throughout the process

    • Offers customers and technicians access to inventory and end point sales tools

    • Schedule smartly with automated alerts and centralized interfaces

    • Access and analyze detailed reports and analytics

    • Streamline processes from start to finish

By removing bottlenecks in customer service and giving managers and field workers the tools needed to streamline service, businesses will improve their customer service, make more sales, and retain more workers/managers.

The Front Line of Innovation

There's a reason why cloud and mobile computing technologies are being integrated into the field service industry with such effectiveness in our modern world. While the same objectives as yesteryear are still, basically, the same, field-service organizations are experiencing the exponential difference being made when integrating software solutions created for their specific industry.

ServicePower is on the front line of innovation when it comes to offering the field service industry the specific software solutions they need to take advantage of these new developments in technology. With the right technology partner, businesses can find the specific solutions needed to streamline their field service management and build a solid foundation for growth in the coming years and decades. Read this white paper to learn more about how mobile technology is improving the field service industry:

 Download the White Paper!

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