McLean, VA- ServicePower, Inc., a market leader in mobile workforce management software, today announced that Hospice Source, a leading US provider of durable medical equipment, will utilize its mobile workforce management solution as part of the company’s mission to provide timely and compassionate care.
Hospice Source, specializes in providing high quality durable medical equipment with compassion and professionalism for hospice patients, their care givers, and their families, 24 hours a day, 7 days a week. ServicePower’s digital workforce management software solution will optimize all field operations to ensure excellent service through swift, accurate delivery or retrieval while enhancing both customer satisfaction and staff efficiency.
ServicePower will also greatly improve the speed and predictability of delivery and retrieval of equipment with real time route optimization and configurable mobility software. ServicePower provides the power to Hospice Partners to factor in more variables such as desired mean time to service, patient priority, equipment availability and inventory location; and staff skills, efficiency and location to plan the most appropriate schedule. This will enable Hospice Source technicians to deliver a unique, compassionate experience that is personalized for patients at every appointment, and an interactive customer portal that enables a customer to see up-to-date information about their order status.
"Hospice Source endeavors to provide the highest quality medical equipment, delivered by highly trained staff, where and when it’s needed to meet the needs of patients and their caregivers. ServicePower will enable our team to build on that tradition with shorter delivery times, more accurate and transparent delivery ETA’s and the highest levels of schedule adherence. This will reinforce and underline the trust that the hospice community puts in our team,” stated Jeff West, CEO, Hospice Source.
Marne Martin, CEO at ServicePower said “The project is a beacon for the healthcare sector and an example of how emerging digital technologies can make a difference to patients. We are delighted that Hospice Source have put their trust in ServicePower.”
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ServicePower is an integrated mobile workforce management solution focused on helping companies that operate in the field deliver a superb customer experience at the lowest cost. Trusted by field service organizations around the world such as GE Appliances, ADT, Cunningham Lindsey, John Lewis Partnership, Electrolux, Mitsubishi, and AIG Warranty, ServicePower is the only mobile workforce management solution enabling organizations to efficiently manage both captive and 3rd party service providers. Our digital technology enables improved customer satisfaction, reduced costs and the opportunity to generate new revenue streams.
ServicePower also offers a fully managed network of 3rd party service providers to enable rapid and high-quality on-demand “spill-over” servicing at peak times and in hard-to-reach locations across North America and the Europe.
For more, visit www.servicepower.com