M2M Connected Services Transform Field Service to a Proactive Business Model
ServicePower Technologies Plc (AIM: SVR), a market leader in field management software, today announced it has been named by Frost and Sullivan as a member of a select group of field service management vendors that have made the leap to proactive, preventative field service capabilities combining M2M and robust scheduling and mobile capabilities.
In its report, Making Field Service Management More Predictive, Proactive and Preventative- Leveraging Remote Monitoring and Mobility to Create a Smarter Service Presence, Frost and Sullivan explores the field service management market’s steady progression from reactive to real-time proactive service and support.
According to Frost and Sullivan principal analyst for mobile and wireless, Jeanine Sterling, “By leveraging mobile and M2M technologies, ServicePower enables field service organizations to evolve to proactive, predictive field service models. Vendors that are integrating remote monitoring and sensors into their solutions can provide users with lower costs, happier customers, and even new revenue opportunities.”
ServicePower’s M2M Connected Services enables its clients to gather equipment sensor data from connected machines, wirelessly transmit the information to ServicePower, and then instantly schedule a repair appointment using ServiceScheduling or ServiceOperations. In the case of ServiceScheduling, each field resource’s schedule is optimized, in real time, producing the least costly, most efficient, and most productive blend of appointments, complete with the tools and parts needed to complete the repair in one trip. ServiceMobility provides the on-site field technician with the information and collaboration tools necessary to ensure the job is completed to the customer’s satisfaction, the first time on-site. ServiceOperations, with its thousands of connected 3rd party contractors can provide the same seamless service experience to customers in areas or which require skills not managed within our client’s employed workforces, and can be intelligently utilized in conjunction with employed field technicians using Smart Scheduling Broker.
However, M2M Connected Services takes it one step further. Using the M2M sensor data, as well as manufacturing data, ServicePower is able to model equipment failure, producing maintenance schedules which clients can utilize to ensure the highest levels of equipment uptime. When a field service organization is able to get to a product before it fails, the results are reduced labor costs, improvement in first-time-fix rates, increased revenues from maintenance contract sales, and higher customer satisfaction due to fewer equipment breakdowns and faster trouble resolution.
ServicePower provides field service management software that enables the evolution to true proactive maintenance service models.
Find the report on our website, at: http://www.servicepower.com/frost-and-sullivan-names-servicepower-a-leader-in-m2m-technology
Marne Martin, CEO of ServicePower, commented "Frost and Sullivan’s report validates that the investment and innovations we’re making in our product platform, including M2M Connected Services, industry leading Optimization technology, innovative business logic, and cutting edge mobile solutions, are game changing. To address evolving customer needs, field service organizations must adapt to a new model, one that is proactive and predictive. Our solutions support our clients’ needs today as well as in the future as products become more complex and interconnected to our lives. Our innovations truly are enabling the evolution to proactive service management.”
For further information, please contact:
VP, Global Marketing
ServicePower, the acknowledged leader in Optimization Technology, provides an innovative global, fully mobilized field service management software platform used by field service organizations such as Assurant Solutions, Mitsubishi, Farmers Insurance, AIG Warranty and Pitney Bowes to improve productivity and efficiency, intelligently schedule appointments, SLA and complex jobs, as well as parts. Our platform focuses on solving fundamental field service problems with patented routing optimization, M2M connected services, 3rd party dispatch and warranty claim payments, cutting edge mobile technology, robust business intelligence and asset tracking.
ServicePower is listed on the AIM market of the London Stock Exchange with the ticker SVR.L. For more information please visit www.servicepower.com