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Cloud Pioneers and Schedule Optimization Innovators

On September 19th, Oracle announced that Larry Ellison, co-founder, stepped down as CEO.  Mark Hurd and Safra Catz, co-presidents will take on the role of co-CEOs, one handling manufacturing, finance and legal, while the other handles sales, service and global business units. Ellison will continue on as chairman and CTO.

What’s interesting about this news is actually at the tail end of another article.

It goes on to say that “…Larry is leaving Oracle at an interesting juncture, as the company is struggling with growth, and it appears the new product cycle is still a few quarters away from significantly helping the top-line," says Daniel Ives, an analyst at FBR Capital Markets. "In our opinion, the company needs (mergers and acquisition) pronto to bulk up its product footprint and get growth back in the Oracle story."

In a later story introducing both Hurd and Catz, the journalist notes the challenges facing both as the industry continues to change the way it buys and deploys software, shifting to the cloud.

Obviously, Oracle offers field service software against which ServicePower competes. We’re also, in fact, an ERP Oracle Partner, and support several customer integrations of our products to Oracle solutions.

In the last two years, Gartner’s Magic Quadrant for Field Service Management has highlighted Oracle’s lack of a true SaaS offering and constraints around deployment of its new mobile platform.

In July, Oracle announced the acquisition of TOA Technologies, which will provide field service functionality embedded in their ERP, in a cloud-based offering.

According to Aberdeen, the acquisition is further indication of the importance that field service delivery plays in the market.  Techs are the front line for customers in most businesses.  Many field service organizations have acknowledged that and use service as a strategic differentiator, which also bolsters revenue.  But, to do that, service has to run efficiently. 

Aberdeen also notes that less than half of Best in Class field service organizations leverage an ERP solution with service management capabilities, instead looking to field service specific solutions to meet their needs. Integration to ERP is still important. 


Gartner implies that the acquisition is meant to provide Oracle customers with a cloud-based offering. However, TOA is highly developed from a feature/ function perspective for cable and telecommunications providers, and while they accommodate Salesforce as part of ETA Workforce, they are not native to Salesforce and likely to migrate to Oracle Cloud as already 50% of TOA’s customers are on Oracle.    

ServiceMax is native to Salesforce, but needed Scheduling optimization capabilities.  While SAP and Oracle have grown scheduling and field service capabilities largely by acquisition, Salesforce has benefited from those building to date on its Force.com platform.  However, there are no native robust scheduling solutions on the Force.com platform yet. 

As our competitors continue to acquire products that enable either field service functionality or cloud deployments, or in the case of ServiceMax, come to us for functionality, ServicePower will continue to focus on and innovate our industry-recognized field service management platform.

ServicePower was a pioneer in true multi-tenant cloud hosted software, launching ServiceOperations in 2004. We continued to evolve with the field service market, refining and enhancing our products, which are truly industry agnostic, by offering a variety of deployment options, including on-premise, privately hosted and SaaS deployments, to our clients. Many customers now are choosing a hybrid approach to deployment, picking on-premise for some components and cloud based for others. Hosted deployments, however, enable our client partners to minimize costs for infrastructure, licensing and IT overhead, as well as offload the security and redundancy issues that have to be addressed with any cloud based solution.  

We are building out new, smart functionality which enables not only utilization of mixed labor forces, but also the ability to take data from connected machines and use that to evolve the operation into a predictive enterprise, creating the highest levels of equipment up time and satisfied customers. We continue to maintain integrations to tier one ERPs and CRMs, like Oracle, so are a very competitive option to the TOA/Oracle platform, together or separately.  ServicePower continues to look for new partner companies, such as Bosch Software Innovations and Saleforce.com, which provide new revenue streams, building value our shareholders.


To say ServicePower is the ‘old, dependable’ solution isn’t really all that wrong. We’ve been at the Scheduling game, with our innovative AI-based algorithms and proprietary travel logic, since the early 1990s.  Our technology is engineered for high volume businesses and proven reliable through rigorous testing. In the cloud since 2004, our model enables field service organizations to intelligently mix labor forces, including 3rd party contractors, to achieve the best mix of cost savings, margin and customer service.

Let our team show you how we can help revolutionize your field service operation with better versions of the old, dependable work horses, as well as the latest in mobile and smart technologies!

 

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