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Sumair Dutta

Sumair Dutta
Sumair Dutta is the Chief Customer Officer for The Service Council™ (TSC). In his role at TSC, Sumair is responsible for new member acquisition, member engagement, community expansion, as well as the development and expansion of TSC’s Smarter Services-oriented research agenda and portfolio.
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Field Service Performance: The Verdict from Consumers

Written by Sumair Dutta on June 29, 2016

Note: This is the final piece in our blog series on consumer perceptions regarding field service. The first two can be ...
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The Missed Opportunity in Field Service Relationship Management

Written by Sumair Dutta on June 23, 2016

Note: This is the 2nd of our 3-part blog series on consumer perceptions of field service delivery. An introduction to ...
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Field Service Performance: What Resonates with US Consumers?

Written by Sumair Dutta on June 22, 2016

Our research typically focuses on polling the leaders of service organizations. To that end, we’ve documented field ...
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