Sarah Diamond
Sarah is a writer and blogger with industry experience that spans manufacturing, digital marketing, travel, and retail. She is excited to share ways to improve service in the field through technology and adept service management.


How to Improve Your Service Dispatch Process | ServicePower | Innovating Field Service
They field service requests, route your technicians to the correct job site, and handle communication between your techs and the home office. And their duties don’t stop there - your dispatch team plays an integral role in managing customer expectations, and ensuring accuracy on-site. So what happens when your dispatch team’s communication methods are outdated and inefficient? The result could mean more than poor customer satisfaction and escalated job costs, it could mean losing out on more client opportunities and growth. Here’s how to upgrade your service dispatch process and get the edge on your competition:

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How to Use Big Data to Edge Out Competition | ServicePower | Innovating Field Service
The term “Big Data” might be relatively new, but the process of gathering and storing large volumes of data has been going on for years. Undiscovered customer patterns, trends, and insights that previously sat in filing cabinets gathering dust are being turned into powerful decision making tools that can be utilized by both large and small businesses. The amount of data that is received on a daily basis has the potential to transform your strategic objectives and create a unique competitive advantage. So why is it that so many businesses only take advantage of a small percentage of the data available? Data by itself means nothing if you don’t know how to analyze it and apply it effectively. Here’s how to take your data, use it to deliver world-class service, improve your product and processes, and edge out your competition:

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Creating Brand Value with Outcome Based Services  | ServicePower | Innovating Field Service
As I mentioned in my last blog, outcome based services are becoming increasingly necessary. Customers are no longer looking for specific merits of a product or service, they are looking for ways to use your service to meet their own operational goals. The focus on business outcomes has become the real selling point, and if done correctly, has the potential to edge out the competition and create lasting brand value for your organization. Here’s how:

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Drive Business Success with Outcome-Based Services | ServicePower | Innovating Field Service
Instead of simply providing products and services as a one-off occurrence, service organizations are slowly shifting to outcome-based services. Outcome-based services acknowledge customers wants and needs and provide value driven outcomes based on those needs. Focusing your services on outcomes could make all the difference in building customer loyalty and longevity, while improving your own bottom line. Here’s why your customers and business need outcome-based services:

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Connecting the Dot to Stellar Customer Service Through Mobile Apps | ServicePower | Innovating Field Service
Providing outstanding customer service begins with preparation and a tested process you can repeat over and over again. By now, you probably have a solid grasp of your customer base and their expectations. You may have even established a relationship with some of your more frequent customers. However, if you are noticing recurring loss, what can you do to increase retention and conversion? For starters, you can conduct a deeper analysis into your customer's needs. Pay attention to what your customers are talking about the most - whether it’s better communication or expedited service. Next, find technology that can support these needs. Once you and your team are prepped with the right software and training, here is a three-step process you can employ that will help keep your customers delighted. You can always add to or modify this process depending on what’s relevant to your business:

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