Matthew Leonard
Matt is a seasoned strategic digital marketer. With internet marketing experience as early as 1995 Matt is a digital marketing industry thought leader.


Mobility – A Field Service Organization’s Lifeline? | ServicePower | Innovating Field Service
Mobility is no longer just a trend but a way of life for modern day businesses and consumers. Because of this, field service isn’t complete without it. As far as technology goes, mobility is by far the most important area for growth, budget and attention, particularly for service organizations looking to achieve a higher level of efficiency.

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Imagining the Future… A Day in a Connected Life (M2M Style) | ServicePower | Innovating Field Service
By Guest Blogger John Vaccaro Here’s a short tale to illustrate how Machine to Machine communications and other technologies can be integrated to reduce service costs, improve the customer experience and provide additional services at little or no additional cost. Find our infographic on M2M and the connected field technician. The dishwasher in the Smith household believes it has a problem. Model ZHX46A05UC/59 serial number QD830100451 (or 451 as she’s known by her home network) monitors the power usage and RPMs of her water pump as part of her component and environmental monitoring.

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The Future of a Connected Field Technician | ServicePower | Innovating Field Service
The concept of M2M didn’t sprout up recently, in fact, in one form or another, machine to machine communication existed prior to the cellular movement. Then in 1995, M2M via cellular communication started. Somewhere down the line people realized that bringing information back from the field was a REALLY good idea. Early adopters of M2M technologies such as General Motors and Hughes Electronics Corporation realized that using machine to machine in point of sale terminals, remote monitoring, vehicle telematics, and tracking applications had huge business and financial benefits. Today, ServicePower aims to take M2M to the next level, in order to provide field service organizations with the most visible field operations and the most accurate business intelligence possible.

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Understanding the Field Service Organization | ServicePower | Innovating Field Service
Today, dozens of field service organizations and field service vendors gather in sunny Palm Springs, CA for Field Service USA, an event designed to provide service and support executives with best practice strategies, education, and inspiration to help them achieve their goals for 2014 and beyond. As a part of this great event, we starting thinking about field service organizations, and the challenges they face on a daily basis.

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The Nexus of Forces = Innovative Field Service Management | ServicePower | Innovating Field Service
The nexus of forces is a grandiose term describing a phenomenon that has been impacting business for many years, but is now reaching the level of popular attention from analysts like Gartner. Gartner says “The nexus of forces describes the convergence and mutual reinforcement of four interdependent trends: social interaction, mobility, cloud, and information. The forces combine to empower individuals as they interact with each other and their information through well-designed ubiquitous technology.”

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