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Matthew Leonard

Matthew Leonard
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Matt is a seasoned strategic digital marketer. With internet marketing experience as early as 1995 Matt is a digital marketing industry thought leader.

3 Ways You Can Do a Better Job Listening to Your Customers

Written by Matthew Leonard on June 10, 2014

Last week, Shep Hyken at The Smart Van wrote a post about the concept of firing bad customers. His argument is that the ...
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Be a Driving Force of Innovation and Inspiration

Written by Matthew Leonard on June 09, 2014

At the bottom line, field service is important because it touches customers’ lives. At ServicePower, we care not only ...
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Field Service Travel Should Be More Than Just A to B

Written by Matthew Leonard on May 16, 2014

On the road again… just can’t wait to get on the road again…
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Not All Street Level Routing is Created Equally

Written by Matthew Leonard on May 13, 2014

A while ago on our blog we published a piece explaining that all field service scheduling solutions were not created ...
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It’s All in the Delivery

Written by Matthew Leonard on May 07, 2014

I recently traveled to England and booked a hotel room at a reputable chain. The hotel itself was beautiful; old ...
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Mobility – A Field Service Organization’s Lifeline?

Written by Matthew Leonard on April 28, 2014

Mobility is no longer just a trend but a way of life for modern day businesses and consumers. Because of this, field ...
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Imagining the Future… A Day in a Connected Life (M2M Style)

Written by Matthew Leonard on April 28, 2014

By Guest Blogger John Vaccaro
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The Future of a Connected Field Technician

Written by Matthew Leonard on April 24, 2014

The concept of M2M didn’t sprout up recently, in fact, in one form or another, machine to machine communication existed ...
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Understanding the Field Service Organization

Written by Matthew Leonard on April 23, 2014

Today, dozens of field service organizations and field service vendors gather in sunny Palm Springs, CA for Field ...
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The Nexus of Forces = Innovative Field Service Management

Written by Matthew Leonard on April 14, 2014

The nexus of forces is a grandiose term describing a phenomenon that has been impacting business for many years, but is ...
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3 Causes of Bad Field Service

Written by Matthew Leonard on April 11, 2014

We talk frequently about customer service on this blog and in conjunction with our software solutions -- with good ...
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Five Things Every Mobile Field Service Solution Needs

Written by Matthew Leonard on April 04, 2014

As a field service manager, you probably spend a lot of time thinking about and implementing plans designed to increase ...
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The Elusive First-Time Fix in Field Service

Written by Matthew Leonard on April 03, 2014

First-time fix rate may just be the red-headed stepchild of field service metrics. This performance metric, which is ...
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CEO Marne Martin on ServicePower 2013 Results

Written by Matthew Leonard on March 31, 2014

Growing up, there were three tenets: start the day with a smile, success comes to those who work the hardest, and find ...
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Time is Money: Are Your Field Service Technicians Wasting Time?

Written by Matthew Leonard on March 31, 2014

We’ve all seen and heard references in popular culture—like the famous Seinfeld episode where Kramer gives the cable ...
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Wearable Technology and Field Service – Passing Trend or Here to Stay?

Written by Matthew Leonard on March 26, 2014

Just as the mobile device market has begun to flatten, another technological trend is just breaking into the market; ...
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The Drive to Be Better Starts With Your Customers

Written by Matthew Leonard on March 24, 2014

One of the most important lessons in business is that it waits for no one. Building and defending competitive ...
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Not All Field Service Scheduling Products Are Created Equally

Written by Matthew Leonard on March 19, 2014

Marketing often has a fancy way of making less look like more, especially when flashy colors and videos, and other ...
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Private vs Public, What Does That Mean? Clearing the Cloud Confusion

Written by Matthew Leonard on March 18, 2014

It seems like most businesses are “flying in the cloud” these days. Gartner predicts that the cloud will eventually ...
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4 Reasons to Consider Globalization Now, Not Later

Written by Matthew Leonard on March 12, 2014

According to Webster’s Dictionary, globalization is the act, process or policy of making something worldwide in scope ...
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Leveraging Analytics to Become a Best-in-Class Field Service Organization

Written by Matthew Leonard on March 11, 2014

Field service excellence is no longer defined by competently scheduling and routing technicians to customers. The days ...
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Getting to Know ServicePower’s CEO

Written by Matthew Leonard on March 10, 2014

Welcome to our blog series “CEO Corner” with the ServicePower CEO Marne Martin. Marne Martin joined ServicePower as CFO ...
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Are You Utilizing Your Software for its True Purpose?

Written by Matthew Leonard on March 07, 2014

The age old phrase goes something like “stick to what you know.” In general, this refers to people, but it can also ...
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Delight Your Customers the ServicePower Way

Written by Matthew Leonard on March 05, 2014

Sometimes, the phrase “delight your customer” can feel complicated all on its own, without the daunting task of ...
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5 Ways M2M Will Change the Field Service Industry

Written by Matthew Leonard on March 04, 2014

 
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