Marne Martin
An experienced leader in financial management and business growth, Marne exemplifies operational leadership, including demonstrated skills in restructuring and IPO's on an international level. Previously, Marne was CFO at Norcon plc, an Isle of Man based telecom where she conducted an IPO and was responsible for all public market and shareholder relations. Prior to Norcon, she was President at East West Resources Corporation, where she drove efforts to launch GSM licenses in the Americas while pursuing M&A opportunities across various industries. She was also President of Digicel Holdings, Ltd, a Central American telecom firm where she launched operations and oversaw general management. Marne has a BSFS from Georgetown University in Washington, D.C., as well as a MBA/MIM from ESCP Europe and Krannert School of Management. She is an active equestrian and past President of the Potomac Valley Dressage Association. Marne joined ServicePower in January 2013.
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Business Transformation – Powered by Service | ServicePower | Innovating Field Service
The transformation of businesses is yielding results for ServicePower customers.  In 2016, ServicePower achieved double digit revenue growth, became EBITDA profitable, and went private.  This is due based on our success in using our technology and managed services to begin or accelerate the business results for our customers. Field based businesses are facing challenges and transformation, in addition to recognizing that customer services, productivity, and revenue growth are paramount. The focus has changed from being about meeting an SLA, to focusing more about that as a “given” and instead prioritizing the embrace of new technology, improving customer service / experience, and improving the profitability and trusted advisor aspects of the technician.  We are also seeing the acceleration of customers looking to ServicePower’s experience in managing the internal and extended work to help them to either build a branded service (internal workforce) or help them to build out the capabilities to credential, rank and manage an extended workforce, as well as use real time status updating and location awareness to offer “uber-like” capabilities if a technician has slack time in his or her schedule.

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CES in a year became all about the Internet of Things | ServicePower | Innovating Field Service
The International Consumer Show in Las Vegas is always a big one for us as we have so very many of our customers of our ServiceOperations products there. However, this year, it began to be equally about the Internet of Things, which is a big part of our Connected Services offering that is anchored by our sophisticated and proven ServiceScheduling offering.

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Smartglasses Aren't Needed to See This Trend | ServicePower | Innovating Field Service
Running a successful field service organization today requires technology that provides a real-time visibility into the status reporting of those working in the field, and parts availability and location. For many, making this happen still requires an investment in technologies and their integration. However, even while we are working with customers and prospects in this regard, the latest innovation is coming in the form of wearables. Sales of wearables are expected to be around $100 million this year (and could reach $19bn by 2019), but their use in field service organizations today is minimal.

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What I saw at Dreamforce | ServicePower | Innovating Field Service
It is a great time to be in technology, and especially in field service. Last week was a big week for conferences; Salesforce, Hadoop and Apple were all popular destinations. We went to Dreamforce because we already have iPhones and have been working with Big Data Analytics for some time -- and a few other networking reasons. (As a side note, the last time I had been that many days in San Francisco proper I was a little kid and we were showing at the Cow Palace. There I am sitting in the front on the bull.)

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