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Kristina Hill

Kristina Hill
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Kimberly is a ServicePower's Marketing Program Manager. She is strong in marketing strategy, marketing campaign creation and management. Previously, Kimberly served as a Digital Project Manger at HSP Direct, a political fundraising company in which she created, implemented and managed digital marketing campaigns for politicians seeking office, large Political Action Committees and non-profit organizations. Prior to that, she owned a marketing and web design company where she developed and implemented marketing campaigns for radio networks, secondary education institutions, manufacturers, small businesses, online magazines and assisted local/international ministries with the development of their brand, web presence and marketing before moving to the Northern Virginia area. She also served as a Marketing Manager for several multi-million dollar distribution companies, where she worked with some of the largest household brands across the U.S. to create and launch marketing campaigns.

What Comcast Has Taught Us about Customer Service This Week

Written by Kristina Hill on July 18, 2014

Customer service should never be regarded as a boxing match between the service organization and its customers so let’s ...
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Hospitality and Field Service – A Match Made in Heaven?

Written by Kristina Hill on June 23, 2014

As the CEO of a global software company, travel naturally comes with the job. And with extensive travel comes extensive ...
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The World Isn’t Static: Service Organization Shouldn’t Be Either

Written by Kristina Hill on June 13, 2014

The world is constantly changing, moving, and growing at exponential speeds. You see it in the constant release of new ...
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Four Traits Every Field Technician Should Have

Written by Kristina Hill on June 05, 2014

There is no doubt that the culture you create at your organization is what drives your employees to excellence, ...
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Proactive Service Is the Real Future of Field Service

Written by Kristina Hill on June 03, 2014

Field service has always taken a reactive approach to addressing issues and garnering customers. When a customer needs ...
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Picking the Right Devices for Your Field Service Organization

Written by Kristina Hill on May 30, 2014

As technology has advanced over the past couple of years, field service organizations are faced with a new sort of ...
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It’s All About Adaptive Leadership and Management

Written by Kristina Hill on May 12, 2014

Even though I generally love the Harvard Business Review, it always makes me smile ironically when they write articles ...
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Taking Field Service Organizations Back to Basics

Written by Kristina Hill on May 01, 2014

Field service management has gotten more advanced these days as vendors, including ServicePower, further expand the ...
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Boosting Field Service Safety with the Right Tools

Written by Kristina Hill on April 17, 2014

Unlike a comfy office job, field service technicians face dangers and hazards on the job all the time. The work they do ...
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We Want to See You at Field Service USA!

Written by Kristina Hill on April 08, 2014

It’s that time of the year again as we get closer to one of the biggest field service events of the year, and we want ...
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