Kimberly Heuser
Kimberly is a ServicePower's Marketing Program Manager. She is strong in marketing strategy, marketing campaign creation and management. Previously, Kimberly served as a Digital Project Manger at HSP Direct, a political fundraising company in which she created, implemented and managed digital marketing campaigns for politicians seeking office, large Political Action Committees and non-profit organizations. Prior to that, she owned a marketing and web design company where she developed and implemented marketing campaigns for radio networks, secondary education institutions, manufacturers, small businesses, online magazines and assisted local/international ministries with the development of their brand, web presence and marketing before moving to the Northern Virginia area. She also served as a Marketing Manager for several multi-million dollar distribution companies, where she worked with some of the largest household brands across the U.S. to create and launch marketing campaigns.
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What Can a Workforce Management Consultant Do For Your Company? | ServicePower | Innovating Field Service
Pain is often an indicator that something needs fixing. This is why it comes as second nature to us to seek help the moment we feel pain. When we have a toothache we head to the dentist. When our dog starts limping we take them to the vet. When our children are sick we take them to the doctor. So why then do businesses often try to remedy their pain points alone?

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5 Places to Find Hidden Revenue in Your Workforce Management Operation | ServicePower | Innovating Field Service
I grew up hearing the saying, money doesn’t grow on trees, and as much as I searched and searched I couldn’t find any evidence to debate that statement. Recently though, I had somewhat of a paradigm shift. I was talking to a wealthy business man who asked me if I believed money grew on trees to which I told him that I wished it did, but I’ve search and it most certainly does not grow on trees. He replied by saying, “Of course it does! Money is everywhere you just have to know where to find it and then go get it.” My next logical response was to ask him where I might find his wallet. But in all seriousness, money is everywhere; those that know where to find it and how to get it are the ones that possess it.

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5 Technologies that Field Technicians Need to be First Class Techs | ServicePower | Innovating Field Service
First Class is defined as a set of people or things grouped together as the best or of the best quality. I’m certain your intentions are always to provide white glove service but in the messy and complex world of field service, white glove service can be difficult to maintain. However, across a multitude of industries, labor forces, and services provided there are some consistent ways your organization can transform your techs into first class techs.

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Unleash the Millennials: Thrive in Workforce Management | ServicePower | Innovating Field Service
It was about a year ago I attempted to get my 85-year-old grandma to join Facebook. Recently retired and living alone, she was feeling isolated and bored something I suspected Facebook could help her with. I knew she’d find joy in seeing pictures of her family living their lives, watching her great grandbabies grow and being able to connect with her family near and afar. It wasn’t long after that I was scrolling through my Facebook feed one day and saw an old scanned picture of my Grandma with her kids. She had posted it sideways with the caption, “Help!”

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Mobile Technology: A Catalyst for Field Service Success | ServicePower | Innovating Field Service
A society that is driven by convenience is precisely why field service teams make such a profound impact on the overall success of a business, and the overall level of customer satisfaction. Customers are delighted when field service technicians go above and beyond, providing value-added-services like expert ‘how to’ advice and recommendations on product usage. However, simply deploying a field service team does not guarantee that superior service levels are delivered to valued customers.

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