Kimberly Heuser
Kimberly is a ServicePower's Marketing Program Manager. She is strong in marketing strategy, marketing campaign creation and management. Previously, Kimberly served as a Digital Project Manger at HSP Direct, a political fundraising company in which she created, implemented and managed digital marketing campaigns for politicians seeking office, large Political Action Committees and non-profit organizations. Prior to that, she owned a marketing and web design company where she developed and implemented marketing campaigns for radio networks, secondary education institutions, manufacturers, small businesses, online magazines and assisted local/international ministries with the development of their brand, web presence and marketing before moving to the Northern Virginia area. She also served as a Marketing Manager for several multi-million dollar distribution companies, where she worked with some of the largest household brands across the U.S. to create and launch marketing campaigns.
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10 Keys to Creating a Positive Customer Experience and Improved Customer Satisfaction | ServicePower | Innovating Field Service
Creating an outstanding customer experience in the field service industry is one of the most effective ways to bolster customer satisfaction and increase revenue. From timely, professional delivery of services to post-service follow-up calls, field service technicians have the power to delight customers and bolster revenue. Below are ten ways that you can increase your revenue by improving customer satisfaction with field service visits.

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How Technology Will Help Field Service Managers Be Successful | ServicePower | Innovating Field Service
Field service managers are simultaneously required to control costs, optimize service efficiency and increase customer satisfaction without impacting quality and safety. Some companies use up the budget to add more field technicians and expand large-scale operations. Others assign more work to field staff and require them to work harder and faster. However, the wisest field service managers take advantage of available technology and a hybrid workforce model to satisfy customers, employees and corporate directives.

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Team Management in Business Operations | ServicePower | Innovating Field Service
In field operations, team management, sometimes called operations management, is especially important. The goal, to maximize service levels while controlling and reducing costs,is complex. Coordinating the activities of personnel who are physically distant from each other involves coping with a range of timing issues and communication problems that are not present with in-house staff. The solutions to these problems have been honed through years of hybrid workforce management experience. Try these options to better manage the workforce.

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10 Ways to Optimize Efficiency in The Field Service Industry | ServicePower | Innovating Field Service
The field service industry is ripe with opportunities to improve efficiency and service delivery. Failure to identify deficiencies can lead to delays, poor utilization of resources and low levels of customer satisfaction. By making a few key changes to your field service protocol, your technicians can provide service faster and more accurately. Below are 10 ways to optimize your field service department’s efficiency.

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Facing A Problem Is A Great Way To Enhance Operational Excellence In The Field Service Industry | ServicePower | Innovating Field Service
Operational excellence is often defined as engaging employees, building customer loyalty, and maximizing productivity. Additionally, revenues being in line or regularly increasing. To enhance operational excellence, if any of the above are not being met, this means facing a problem head on. Often, leaders within field service organizations make big decisions based upon what they feel in their gut. You need to change your approach so that you are not constantly being reactive. Once you move past just reacting in the break-fix model, you can begin using analytics and a predictive model that will allow you to stay in greater control of your operations and allow you to exceed all of your expectations.

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