Kimberly Heuser
Kimberly is a ServicePower's Marketing Program Manager. She is strong in marketing strategy, marketing campaign creation and management. Previously, Kimberly served as a Digital Project Manger at HSP Direct, a political fundraising company in which she created, implemented and managed digital marketing campaigns for politicians seeking office, large Political Action Committees and non-profit organizations. Prior to that, she owned a marketing and web design company where she developed and implemented marketing campaigns for radio networks, secondary education institutions, manufacturers, small businesses, online magazines and assisted local/international ministries with the development of their brand, web presence and marketing before moving to the Northern Virginia area. She also served as a Marketing Manager for several multi-million dollar distribution companies, where she worked with some of the largest household brands across the U.S. to create and launch marketing campaigns.
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Top 3 Field Service Metrics and How to Improve Them | ServicePower | Innovating Field Service
Field service management is a challenge for leaders who must coordinate operations through mobile apps, web-based platforms and on-the-go work forces. The right field service management software will help field service managers dispatch agents, track locations, schedule orders and review job statuses. And best fieldmanagement solutions will generate valuable data and metrics that can be used to enhance quality, communication, transportation and on-site customer service.

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Change Management for Field Service Leaders | ServicePower | Innovating Field Service
The well-known saying that "the only constant principle is change" often applies the most to the  field management industry. This unique industry continually deals with new and fluctuating schedules, technology, processes, logistics, parts and people. Understanding certain change management tools and techniques will drive efficient roll-outs, operational consistency, idea adoption, employee engagement and customer satisfaction.

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Top 5 Must-have Tech for Field Service Professionals | ServicePower | Innovating Field Service
Emerging technologies are impacting every industry, but they are significantly transforming the  mobile workforce management industry. Hands-on technology may improve everything from response time to customer satisfaction in your worker management system to improve service quality, customer loyalty and competitive differentiation. And after-sales service, which holds the most revenue opportunities, is directly enhanced by new technology solutions. . Here are the five top tech accessories for field service professionals.

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Five Ways Workforce Management Software Can Increase Profitability in 2017 | ServicePower | Innovating Field Service
The business world is evolving at a quicker pace than ever before, and the volume of customer service requests and fulfillment challenges facing companies are growing exponentially. That is why good workforce management software is no longer a luxury 2017 purchase, but an essential component to a successful and efficient service based company. Here are six examples how workforce management software can help improve your company’s customer satisfaction and ultimately profit.

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10 Keys to Creating a Positive Customer Experience and Improved Customer Satisfaction | ServicePower | Innovating Field Service
Creating an outstanding customer experience in the field service industry is one of the most effective ways to bolster customer satisfaction and increase revenue. From timely, professional delivery of services to post-service follow-up calls, field service technicians have the power to delight customers and bolster revenue. Below are ten ways that you can increase your revenue by improving customer satisfaction with field service visits.

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