Kimberly Heuser
Kimberly is a ServicePower's Marketing Program Manager. She is strong in marketing strategy, marketing campaign creation and management. Previously, Kimberly served as a Digital Project Manger at HSP Direct, a political fundraising company in which she created, implemented and managed digital marketing campaigns for politicians seeking office, large Political Action Committees and non-profit organizations. Prior to that, she owned a marketing and web design company where she developed and implemented marketing campaigns for radio networks, secondary education institutions, manufacturers, small businesses, online magazines and assisted local/international ministries with the development of their brand, web presence and marketing before moving to the Northern Virginia area. She also served as a Marketing Manager for several multi-million dollar distribution companies, where she worked with some of the largest household brands across the U.S. to create and launch marketing campaigns.
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4 Tips for Getting the Best Results From Your Field Service Team | ServicePower | Innovating Field Service
Each member of your field service team has a personal combination of skills, abilities, and natural talents. Your customers get to know them personally and they build a rapport as well as familiarity with each location they work in. You rely on them to use their own judgment and solve problems in the moment, but also to know when it's time to consult with headquarters. Maintaining this unique balance of independence and support is what makes a field service team strong. Your technicians will back each other up, make helpful suggestions, and work together to provide the level of service your clients require. Naturally, you want to optimize the results of their successes, and here are a few ways to get started:

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What's Important in the Field Service Industry | ServicePower | Innovating Field Service
With the rush to decentralize a large range of consumer industries, the field service sector is becoming the single link between companies and consumers across a broad spectrum of product lines. Field service management (FSM) is a growth industry, expected to grow energetically in the next five years. New technologies are in rapid development. The field service industry as a whole covers everything from agriculture (including both chemical products and machinery) to IT.

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7 Key Components of an Excellent Customer Call Experience | ServicePower | Innovating Field Service
Imagine how much more effective your organization would be if you were able to keep every customer. How much more profit would you obtain if you satisfied almost all of your customers? The truth is that providing quality customer care and experience doesn't just take place in person. A lot of it happens over the phone. Being able to provide excellent customer call experiences is one sure way to set you apart from the competition.

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To Enhance Customer Satisfaction for Your Field Service Business, Calculate Your Net Promoter | ServicePower | Innovating Field Service
If you’re a field service manager or CIO of a field service company—whether it’s in property maintenance, telecommunications, healthcare or HVAC—you need to understand what your customers want, and how satisfied they are with your company and the service you deliver.  The challenge for many field service companies is getting a solid fix on how many of their customers are satisfied, and how many aren’t. Fortunately, there’s a relatively simple way to find out. It’s called “net promoter score (NPS).” Established by Bain & Company in 2003, NPS provides the objective measure of customer loyalty so many field service businesses are looking for.

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Customer Experience and Customer Satisfaction Have Become Priority One | ServicePower | Innovating Field Service
86% of buyers surveyed stated that they would pay more for a better customer experience. While they didn't say they would pay more for a product or service, they said they wanted a better customer experience and were willing to pay for it. Those numbers came from some recent surveys and only speak to what businesses and customers already know - today's market is customer-driven. Nowhere is this more evident than in the  field management industries, but it has always held more importance in those arenas.

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