Consisting of more than 20 million field technicians spread across the world, the field service industry is a giant. From maintenance works in apartment elevators and medical scanners, to factory and farm machinery, the slightest adjustment to time can have a huge impact on service operation efficiency. According to 2017 statistics compiled on the field service industry: By 2022, the global field service market is estimated to be worth $4.45 billion. 52 percent of field service companies still coordinate work and perform functions manually. By 2020, 10 percent of emergency field service work will be monitored by artificial intelligence. By 2020, mobile apps will be used for technical projects in 75 percent of field service organizations with over 50 users.