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Donald Stephens

Donald Stephens
Donald B. Stephens has worked 32 years in the field service industry. He is currently a Senior Customer Service Engineer for the Xerox Corporation. Freelance writing has become his passion and a wonderful way to discover more about the trade that has taken care of him all these years. To find more information about how he can provide content for your site, visit

Intelligent Consumer Portals: The Future of Field Service

Written by Donald Stephens on November 02, 2017

Just as AI-based field service software changed the way service calls are dispatched and prioritized, intelligent ...

The Present and Future of Field Service MobileTech

Written by Donald Stephens on September 14, 2017

The Present is Innovative Field service software has been a boon for our industry, bringing shorter response times and ...

Is Your Warranty Claims Process Quick and Error Free?

Written by Donald Stephens on March 20, 2017

I’ve been in field service long enough to remember when a computer was something that took up a floor of a building; ...

Paradigm Shift: The Case for a Hybrid Labor Force

Written by Donald Stephens on March 06, 2017

  As a field service technician with over thirty years’ experience as a fulltime employee, the thought of becoming a ...

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