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Charis Warchal

Charis Warchal
is an award-winning writer, strategic planner and corporate communications Vice President with a successful record of integrated program development, implementation, and evaluation.

Is Excellent Customer Service Really a Loss Leader, or Something You Can’t Afford to Miss out on?

Written by Charis Warchal on August 22, 2017

Service operations has traditionally been one of the most costly departments in any manufacturing, wholesale, or retail ...

There’s More to Efficiency than Operational Cost Savings

Written by Charis Warchal on July 31, 2017

From the board room to the mail room, the drive is on in every company to cut costs and increase efficiency. Automating ...

What it means to be customer-centric, and why you need to rethink your service delivery

Written by Charis Warchal on July 24, 2017

Unless your company is the only game in town and you have zero competitive pressures -- happens all the time, right? -- ...

Connected Devices Enable Faster Service, Faster Insights – and Transform the Customer Experience

Written by Charis Warchal on June 19, 2017

The Internet of Things (IoT) is transforming the relationships between companies and their customers, and the digital ...

Hands-off Customer Service Management Doesn’t Mean Unmanaged Strategy

Written by Charis Warchal on June 15, 2017

If there’s anything companies struggle to tame, it’s the customer experience. After all, the experience your customers ...

The Service Logjam

Written by Charis Warchal on June 08, 2017

Break the logjam of service issues and get the customer experience journey back on track What if you could improve your ...

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