Aly Pinder
As a senior associate in the customer experience and service management practice, Aly Pinder Jr. researches and explores how service and manufacturing executives utilize technology and implement best practices to improve post-sales service and support processes. Through practitioner benchmarking and analysis of Aberdeen’s research database, he examines how Best-in-Class service organizations are reengineering their service chains for improved performance and increased profitability. Aly’s coverage areas within the service space primarily cover the following topics on which he has written or co-authored over 40 research reports and bench marked more than 4,000 service executives in his four plus years with Aberdeen: Field Service and Mobility Service Parts Logistics Warranty and Service Contract Management Reverse Logistics
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Aberdeen: Convergence of People and Parts | ServicePower | Innovating Field Service
If a service technician shows up to a customer site within the pre-defined service window, would you consider this a successful service call?

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Aberdeen- The C Suite must Listen to Service | ServicePower | Innovating Field Service
Service Leadership: 3 Reasons the C-Suite Must Listen to Service If you’re reading this blog, it is safe to say you have some interest in service and most likely field service. These topics are clearly of interest to me as I continue to find new ways that service is being leveraged to drive measureable growth for the organizations I study (i.e., OEMs, service providers).

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