With the new year comes new goals, resolutions, and issues to resolve. Many of us are coming off of our holiday breaks and getting re-acclimated to work. It should come as no surprise, but the issues that riddled us at the end of 2015 are still on our plates this year. One of the top challenges facing manufacturers and service organizations is the need to deliver high value to a more empowered customer base. This trend has been rising to the surface for some time now, and service organizations in 2016 now have the technology AND ecosystem of partners to deliver on the promise of valuable service resolution.