Many field service companies are eager to start integrating digital technology into every aspect of their business, and want to take advantage of the improved speed, efficiency and security that automated software can bring. However, not all digital technology is created equally.
Cloud Field Service Management Software
Field service companies that are looking to succeed in the digital transformation should invest in cloud field service management software. There are numerous reasons why cloud field service software is leagues ahead of non-cloud solutions, and this post will cover the top 5 benefits.
5 Benefits of Cloud Field Service Management Software
- Cloud Security
Data security breaches negatively impact field service companies, and can be costly, embarrassing, and permanently ruin customer trust. This means that ensuring data security should be a top priority for any company looking to invest in new software.
Thankfully cloud security is immensely more reliable than local or native applications. In fact, 94% of businesses saw an improvement in security after switching to the cloud. By using encryption, cloud security protects your data and your customers’ data from being stolen, guaranteeing the best digital security possible.
- Remote Mobility
With employees, contractors and technicians on the go, there is a considerable need for mobility in the field service industry. If field service teams are not able to access the information they need in real-time to complete a job, it can negatively impact first-time fix rates, lower productivity and profitability. That’s why remote mobility needs to be a deciding factor when investing in field service software.
By allowing mobile access to company data via smartphones and tablet devices, cloud field service management software increases remote mobility. Through the cloud, field technicians can safely access the information they need to provide high-quality service, all in real-time on their mobile devices. Empowering technicians with mobility not only helps improve service quality, but can also improve technician satisfaction.
- Internal Collaboration
Facilitating collaboration is essential to the success of any field service team. Without an easy way to collaborate on work orders, communicate urgent updates, or access real-time inventory, the service workflow is filled with friction. This friction can lead to errors or losses in efficiency, both of which are damaging to the success of a field service company.
Cloud field service management software takes the friction out of the field service workflow. Contractors, employees, and technicians can access the software they need from any location on any device, empowering them to take their success into their own hands. Combined with easy real-time internal communication, field service teams are able to overcome any obstacles that may arise along the way. Information enablement is a key factor in eliminating friction in the modern field service industry, for both internal collaboration and customer satisfaction.
- Customer Engagement
Improving the customer experience is a top priority for many field service organizations, and that includes increasing customer engagement. If customers feel like their voices are not heard, or they are not satisfied with the quality of service, they are not likely to return. But a positive customer experience can have lasting and beneficial impact:
Customers are six times more likely to buy with a positive emotional experience, 12 times more likely to recommend the company, and five times more likely to forgive a mistake.
Cloud software that boasts a customer portal provides a streamlined and safe way for customers to engage. This encourages customers to participate in their own customer experience, allowing them to tailor their experience to fit their own needs. By taking the guesswork out of the customer experience, field service companies can provide exactly the right type of service for each customer. This is more important than ever with the COVID-19 pandemic, as tensions are running high and customers do not want to be left in the dark when their safety is on the line.
- Competitive Edge
As the field service industry adapts to modern technology, companies depending on manual methods or native applications will be at a serious disadvantage. Without the ability to ensure data security and provide remote mobility, these companies run the risk of costly data breaches and bogged down service workflows. Combined with a lack of internal collaboration and customer engagement, ratings are likely to fall for both employees and customers alike. However, that will not be the case for companies that embrace cloud field service software.
Cloud field service management software is at the cutting edge of the field service industry, and leveraging software with these advanced technological capabilities provides companies with a competitive edge. This competitive advantage will help companies get ahead in 2021, and soon it will be indispensable for any field service provider serious about success.
Want to experience these advantages in action? Schedule a personalized demo now.