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January 17, 2013 - ServicePower Launches New User Interfaces

January 17, 2013

ServicePower launches new user interfaces

ServicePower, a market leader for outsourced service and field management, has this month launched new user interfaces across its mobile field management platform improving and stream-lining usability. All applications comprising the software platform have been updated as well to provide consistent branding as part of the ServicePower market penetration strategy.

The new menu organization and navigation provide a more logical, visually pleasing experience to manage and allocate work easily among muilt-channel field resources. ServicePower’s mobile field management software platform consistently ranks with users as the most complete solution on the market, ensuring the right field resource performs the field service, at the best time for the consumer, at the lowest cost.

According to Brad Hawkins, VP Product Development, “The new look and redesigned navigation provide a vastly improved user experience. Consistent navigation across the product set enables end users to move seamlessly between the platform components. Seamless navigation is critical when our clients operate in a multi-channel labor model. Adoption of such a model is increasing as clients realize tapping into employee and contractor resource pools is the best way to achieve their own cost, cycle time and customer satisfaction goals.”

Background

ServicePower is the only global company that can provide a complete mobile field management platform that enables mixed channel resource use. The platform also controls all elements of the job lifecycle, from opportunity to execution to analysis.

We offer a range of integrated software products and services that are used by some of the leading manufacturers, third party administration, insurance, and telecommunications companies, worldwide, to schedule mixed channel resources, like employees, third party contracted or open market field resources.

Products

ServiceBroker

ServiceBroker is a web service interface which provides a singular integration point, through which clients may utilize all resource pools, including employed, contracted, non-contracted and externally managed networks.

ServiceScheduling

Scheduling can be delivered on-premise or as a hosted SaaS solution. ServiceScheduling is used to schedule appointments or jobs to employed (or owned, W2) resources, creating optimized routes using an artificial intelligence based algorithm (Simulated Annealing).

ServiceGPS

ServiceGPS is a web-based asset tracking applications which allows clients to locate, track and manage field resources. It is also integrated with ServiceScheduling, so allows clients to easily compare the vehicle status against the status reported by a mobile dispatch application.

ServiceMobility

ServiceMobility, provided by Stratix Corporation as an HTLM5 application, enables automated dispatch schedules to be delivered to a field resource’s laptop or handheld device, in addition to gathering status updates and other functions such as parts ordering.

ServiceStats for Scheduling

ServiceStats for Scheduling provides the capability to house and maintain historical scheduling data over time. This valuable information can be analyzed through a lightweight, web-based interface to drive strategic decisions and tactical improvements in the business. ServiceStats for Scheduling provides out-of-the-box trend and detailed analysis.

ServiceOperations: ServiceDispatch

ServiceDispatch, a web-based, third party dispatch application is integrated to a client’s CRM, website or IVR, to allow consumers to manage contracted third party networks.

ServiceOperations: ServiceClaims

ServiceClaims is a web-based system that provides electronic warranty and service contract claims management services to manufacturers, third party administrators (payment obligors), retailers or insurers.

ServiceStats for Operations

ServiceStats is a thin client, in-memory, web-based business intelligence application that provides reporting and analysis to client’s for ServiceDispatch and ServiceClaims.

ServiceMarket

ServiceMarket is a web-based application, inclusive of an extended contractor network, specifically tailored to meet the needs of retailers, e-tailers, third party administrators, and manufacturers desiring an open market solution to installation or other services required by their business or consumer clients.

S2 Suite

S2 Suite is a web-based application tailored to meet the needs of service businesses that require a service management software solution which operates solely online and can be procured via a subscription. The application provides the capability to manage work orders, employees, subcontractors, inventory, marketing, customer portal, and finances from any device connected to the internet.

For further information, please contact:

Jenniffer Breitenstein, ServicePower, Inc. 703.437.2614, j.breitenstein@servicepower.com

Karen Rarick, ServicePower, Inc. 703.597.2084, k.rarick@servicepower.com

About ServicePower

ServicePower Technologies Plc is the only company that can provide a complete, global field management platform that controls all elements of the service lifecycle from offering an appointment, assigning resource and dispatching work through to tracking resources, processing claims and providing business intelligence and analytical reports. With advanced intelligence-based scheduling, dispatch and open market auction software, as well as access to a global network of 86,000 repair and installation technicians, we enable companies to control and schedule work using a mixed resource pool of employees and independent contractors. ServicePower provides solutions that cross all industries. Current customers include Assurant Solutions, Mitsubishi, Farmers Insurance, and Pitney Bowes.

ServicePower is listed on the AIM market of the London Stock Exchange with the ticker SVR.L.

For more information please visit www.servicepower.com

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