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Solutions: ServicePower Field Service Solutions
Third party workforce management
ServicePower offers job providers better tools to manage contracted
third party networks. Web-based workforce management tools enable
job providers to know the actual individual performing the repair
or installation service. ServicePower supplies appointment booking
capability to our customer’s CRM solutions, while informing
contractors about new work through mobile communication, email,
and IVR dispatch. ServicePower also offers contractors additional
productivity enhancing tools such as route optimization, GPS
tracking and turn-by-turn directions.
Warranty claim management
ServicePower’s industry leading claims processing and
payment business, formerly known as Keyprestige,
Inc., is fully integrated with our Web-based workforce
management tools. This integration not only helps our customers
know what’s going on in their business through strict
claims validation and audit procedures, but feeds that same
information into customized customer satisfaction surveys as
well as static and dashboard type analytics.
The integrated suite of Web-based, ASP modeled,
workforce and warranty management tools, enable job providers
to outsource their service infrastructure to ServicePower, in
part or in full. Utilizing this core set of tools ServicePower
can provide job sources the following:
- Scheduling and route
optimization via the SERVICEPower
application, either in a licensed or hosted environment
- Aggregated job sourcing for service and installation
companies in various industries
- Appointment booking to real-time contractor or employee
availability
- Job lifecycle line-of-sight, via real time status updates,
enabling real time response to consumer inquiries
- Interactive Voice and DTMF recognition
- Real time dispatch via various mobile devices
- Unique contractor selection login
- Web-based warranty claims management via ClaimWorks
- Efficient claims processing for contractors through
pre-populated online forms, as IVR and mobile submission
- Robust claims validation via 250+ standard and customized
table selected edit validations for all claim types
- Analytics
- product failure analysis
- product failure
- parts usage and failure
- service provider performance
- fraud detection
- claims history
- historical product failure
- warranty tracking
- Flexible audits functions, including:
- complete audit department outsourcing
- payment / credit processing
- Post repair satisfaction surveys (QOS)
- Online product registration and warranty entitlement
- Contractor recruiting and third party network management
- Call center services
- Electronic service literature and parts catalog
management
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 Using
the FSS suite of tools, Contractors:
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Gain efficiencies not possible via “human”
service management techniques
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Create and maintain an optimum route / work schedule
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Gain increased productivity through integrated claims
management
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Get more work from job providers because of improved
response time for job acceptance and status updates, and
improved quality
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Efficiency gains with productivity enhancing tools like
SERVICEMobility,
which provides:
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Instant dispatch receipt on a variety of mobile devices
including: laptops, PDAs, blackberries, smart phones,
and cell phones
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Reschedule, call closure, and real-time status
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Location based GPS tracking on their mobile device
or an installed ‘black box’
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Turn-by-turn driving directions
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