Solutions: SERVICEMobility:
SERVICEMobility
 Mobile
solutions are an essential part of efficient field service operations
as the functionality improves visibility, performance and communication
throughout the service chain. Optimizing the route and the schedule
are always crucial, and the addition of mobile automation capabilities
ensures deployment of the right people at the right time with the
data and customer information they need to get the job done.
SERVICEMobility is an
effective mobile communication solution that allows mobile field
resources to receive information about the jobs they are scheduled
to do, including pre-defined customer data, and access to inventory
needs and availability. This can reduce wasted time spent waiting
for parts and at the customer site.
A direct feedback loop from the field also ensures that when changes
occur, e.g. a service call takes longer than expected or a technician
gets stuck in traffic, the technician can send a message using their
mobile device directly to the scheduling engine which will either
find an alternative technician for their next service call or prompt
the dispatcher to call the customer to make alternative arrangements.
Ultimately, mobile communication solutions lead to higher standards
of customer care and lower service costs. For extended features,
see also [SERVICEGPS ]and
[SERVICENavigation.]
Features:
- Instant dispatch of service call information to a variety of
mobile devices
- Real-time feedback on availability and capacity
- Automatic, guaranteed sending and receiving as users move in
and out of cell coverage areas
- Automatic re-scheduling of service call in the event of change
- Parts inventory tracking
- Time tracking and reporting forms
- Job acceptance and rejections
- Claims processing
- Automated invoicing
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