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SERVICEOptimizer


The optimization engine is the heart of the scheduling system, and provides full automation for scheduling appointments, complex SLA jobs, jobs in sequence, jobs with multi-technician dependencies, preventative maintenance jobs, and activities.

The optimizer is cost based with no complex business rules to write and maintain, just a set of configuration parameters that tell it how to balance the various factors such as drive time, proximity, overtime, local knowledge, skills, parts, service commitments, etc. The configuration parameters can vary to reflect changes in seasons, or demand, or geographic area, this allows the scheduling system to be deployed in many areas of a service organization with different scheduling requirements and processes.



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