Solutions: SERVICEOperations:
SERVICEOperations
Benefits:
- Lower network administration costs
- Improved customer service
- Control service payments
Consumers are more demanding. When the brands they rely on daily
need installation or repairs, they deserve a service that is predictable
and consistent. However, companies (manufacturers, third party administrators
(TPAs) or retailers) need to provide that service at a reasonable
cost to their business.
SERVICEOperations optimizes
the service chain process so that from the initial call into the
call center, and the servicer arriving at the customer site, to the
filing of the claim, all elements are streamlined and controlled
to benefit both the consumer and the bottom line.
SERVICEOperations simply
provides a Web-based “pipe” which connects a prospective
service provider (retailer/manufacturer) with a network of servicers
who have the relevant skills to do the necessary service repair,
installation or inspection. In order to maintain high levels of service, SERVICEPower's
global network of independent service providers go through background
and certification checks before they are added to our network.
SERVICEPower offers
flexibility in terms of incorporating SERVICEOperations into
a service business. We have solutions for:
- Companies who already have access to a service network but would
like better oversight of the service jobs being scheduled [SERVICEDispatch]
- Companies who already have access to a service network but would
like to expand that network – perhaps into a new city or
country [SERVICEOutsourcing]
- Companies who do not currently have access to a service network
and do not have the time, budget or desire to create their own – perhaps
a consumer electronics company expanding their brand into a new
market [SERVICEOutsourcing]
- Companies who wish to manage their service calls and have access
to Web-based warranty claim management tools [SERVICEClaims]
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