Solutions: Mobile
Field Service Solutions: SERVICEMobility:
 SERVICEMobility
Mobile solutions are an essential part
of efficient field service operations as the functionality improves
visibility, performance and communication throughout the service
chain. Optimizing the route and the schedule are always crucial,
and the addition of mobile automation capabilities ensures deployment
of the right people at the right time with the data and customer
information they need to get the job done.
SERVICEMobility is
an effective mobile communication solution that allows mobile field
resources to receive information about the jobs they are scheduled
to do, including pre-defined customer data, and access to inventory
needs and availability. This can reduce wasted time spent waiting
for parts and at the customer site.
A direct feedback loop from the field also ensures
that when changes occur, e.g. a service call takes longer than expected
or a technician gets stuck in traffic, the technician can send a
message using their mobile device directly to the scheduling engine
which will either find an alternative technician for their next service
call or prompt the dispatcher to call the customer to make alternative
arrangements.
Ultimately, mobile communication solutions lead to
higher standards of customer care and lower service costs. For extended
features, see also SERVICEGPS and
SERVICENavigation
Features:
- Instant dispatch of service call information
to a variety of mobile devices
- Real-time feedback on availability
and capacity
- Automatic, guaranteed sending and receiving as users
move in and out of cell coverage areas
- Automatic re-scheduling
of service call in the event of change
- Parts inventory tracking
- Time tracking and reporting forms
- Job acceptance and rejections
- Claims processing
- Automated invoicing
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