Solutions: Client
and Implementation Services:
Client and Implementation Services
The process consists of four phases: initial workshops,
configuration, integration, and training/pilot.
Initial workshops are designed to achieve the following:
- Provide an initial understanding of the product and the project
structure
- Agree new processes in detail for both automated job allocations
and exception handling
- Explain the SERVICEPower APIs, which
will be used to integrate SERVICEPower to
the customer's service management system
- Specify and agree the customer's technical infrastructure in
which SERVICEPower will reside
- Explain the data required to drive SERVICEPower
The key activity within the configuration phase is "business
mapping", which simulates the customer's business processes
within SERVICEPower, using the customer's
own data. The team will model various settings of the scheduling
parameters within SERVICEPower to identify
those combinations, which maximize the benefits in the customer's
unique business environment. The schedules output from this activity
demonstrate the scale of benefit achievable, and customer staffs
that participate gain a thorough understanding of how to use SERVICEPower within
their own organization.
During integration ServicePower provides installation, technical,
and product training, plus on-site consultancy support during integration
testing. In the training/pilot phase, the customer team is prepared
for go live and full implementation. A full description of ServicePower
implementation services is set out in the "Standard Implementation
Approach" document available from ServicePower.
View
Implementation Diagram
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