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Solutions Home
An overview of all our solutions and services.
Workforce Optimization
SERVICEScheduling
Our scheduling solution is suitable for any size service company from 10 to 50,000 technicians. It can be delivered on-premise or as SaaS. See the modules below for more details.

3rd Party Network Management
SERVICEOperations
Our solutions can improve visibility into your 3rd party network jobs being scheduled, and automate the warranty claims processing and payment.

Outsourced Service Management
SERVICEOutsourcing
Our outsourcing solution allows you to offer additional services to your customers, utilizing our certifed 3rd party network.

Discount Buying Group
SERVICEStore
Join the group and start recieving big discounts on parts, insurance, fuel, office supplies, and much more.

Mobile Field Service Solutions
Our mobile solutions enable real-time field communication, tracking, and navigation.

  

SERVICEDispatch

simply provides a Web-based “pipe” which connects companies (manufacturers, third party administrators (TPAs) or retailers) with a network of service providers who have the relevant skills to do the necessary service repair, installation or inspection at a customer site.

  • Full job “line of sight” from booking to completion
  • Improved customer service
  • Increased productivity
  • Lower network administration cost

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SERVICEDispatch


By linking the companies directly through to their service providers, SERVICEDispatch provides companies with the line-of-sight they need to ensure high levels of customer satisfaction. In order to maintain high levels of service, SERVICEPower’s global network of independent service providers go through background and certification checks before they are added to our network.

SERVICEDispatch is delivered via Software as a Service (SaaS) which allows companies to spread their investment and reduce IT effort. SERVICEPower will configure for your business and host it on your behalf. This business model ensures that no matter the size of your service organization, SERVICEDispatch offers an affordable and flexible solution.

Features:

  • Web-based call center management system
  • Appointment booking to real-time service provider or employee availability
  • Automated scheduling and route optimization
  • Automated dispatch and tracking of service calls through status updates provides full line-of-sight into the lifecycle of the call
  • Unique logins allows service providers to manage and update contact information, Zip-Code coverage areas, and brand and product coverage
  • Centrally stored and maintained service network data


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