Solutions: SERVICEOperations: SERVICEDispatch:
SERVICEDispatch
Benefits:
- Full job “line of sight” from
booking to completion
- Improved customer service
- Increased productivity
- Lower network administration costs
SERVICEDispatch simply
provides a Web-based “pipe” which
connects companies (manufacturers, third party administrators (TPAs)
or retailers) with a network of service providers who have the relevant
skills to do the necessary service repair, installation or inspection
at a customer site.
By linking the companies directly through to
their service providers, SERVICEDispatch provides
companies with the line-of-sight they need to ensure high levels
of customer satisfaction. In order to maintain high levels of service,
SERVICEPower’s
global network of independent service providers go through background
and certification checks before they are added to our network.
SERVICEDispatch
is delivered via Software as a Service (SaaS) which allows companies
to spread their investment and reduce IT effort. SERVICEPower will
configure for your business and host it on your behalf. This business
model ensures that no matter the size of your service organization,
SERVICEDispatch offers
an affordable and flexible solution.
Features:
- Web-based call center management system
- Appointment booking to
real-time service provider or employee availability
- Automated scheduling
and route optimization
- Automated dispatch and tracking of service
calls through status updates provides full line-of-sight into the
lifecycle of the call
- Unique logins allows service providers to
manage and update contact information, Zip-Code coverage areas,
and brand and product coverage
- Centrally stored and maintained service
network data
| 
