SERVICEClaims

Manufacturers, third-party administrators and retailers often use independent service providers to perform service repairs in the homes of their customers. The task of scheduling and running that service call isn’t a trivial task, but once a service call has been completed, another major exercise is about to begin – dealing with the paperwork involved with filing claims and warranty management.

In a paper-based or non Web-based system there are a huge number of inefficiencies to deal with, including filling out and transmitting forms, checking they are valid, returning invalid forms for resubmission, delays, etc.

SERVICEClaims alleviates the stress and bureaucracy involved with this process. We provide easy to use online forms that replace the manual system and its inherent inefficiencies. This streamlines administration and reduces the need for manual filings. All of this leads to quicker payments and reduced costs.

SERVICEClaims also streamlines the process of managing product registrations, filing, validating and adjudicating warranty claims, paying reimbursements and recovering the cost of faulty parts. SERVICEClaims provides consumers with a Web-based system for product registration and gives companies access to those records to qualify products for warranty repair – all without the usual delay involved with manual registrations. As a result, claims can be processed almost instantly instead of taking weeks.

During the process of automation and as a result of post repair satisfaction surveys, a large amount of data is collected on both the products and the consumers. This data can then be evaluated to improve future service delivery, after-sales service and product quality, and reduce fraudulent claims.

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