Solutions: SERVICEOperations: SERVICEClaims:
SERVICEClaims
Benefits
- Faster authorization and approval for warranty repairs
- Improve efficiency
and reduce your carbon footprint with paperless claims
- Reduction in
fraudulent claims
- Quicker payments to service providers and reduced
costs
Manufacturers, third-party administrators and retailers often
use independent service providers to perform service repairs in the
homes of their customers. The task of scheduling and running that
service call isn’t a trivial task,
but once a service call has been completed, another major exercise
is about to begin – dealing with the paperwork involved with
filing claims and warranty management.
In a paper-based or non Web-based
system there are a huge number of inefficiencies to deal with, including
filling out and transmitting forms, checking they are valid, returning
invalid forms for resubmission, delays, etc.
SERVICEClaims alleviates
the stress and bureaucracy involved with this process. We provide
easy to use online forms that replace the manual system and its inherent
inefficiencies. This streamlines administration and reduces the need
for manual filings. All of this leads to quicker payments and reduced
costs.
SERVICEClaims also
streamlines the process of managing product registrations, filing,
validating and adjudicating warranty claims, paying reimbursements
and recovering the cost of faulty parts. SERVICEClaims provides
consumers with a Web-based system for product registration and gives
companies access to those records to qualify products for warranty
repair – all
without the usual delay involved with manual registrations. As a
result, claims can be processed almost instantly instead of taking
weeks.
During the
process of automation and as a result of post repair satisfaction
surveys, a large amount of data is collected on both the products
and the consumers. This data can then be evaluated to improve future
service delivery, after-sales service and product quality, and reduce
fraudulent claims.
Features:
- Web-based management and processing of all claim types
- Payment
processing services provide faster payment of claims
- Warranty analysis
/ reports module to monitor product failure, parts usage and failure,
fraudulent activity and service provider performance
- Automated claims
audit functionality
- Call center service scheduling and dispatch
- Distributor electronic
parts purchase verification
- Post repair consumer satisfaction surveys
- Product registration
and warranty entitlement for both consumers and service providers
- Electronic
service documentation for service bulletins, recall notices, training
schedules, etc.
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