About ServiceStats
ServiceStats provides a complete historical store for all service related data, including external back office data stores such as customer data, product data, gas/fuel expenses, customer surveys, repair histories/notes, etc. All data is interlinked and allows user to analyze it in real-time without the need to execute queries or wait for reports, this makes the application very easy to use.
Once all the data sources are incorporated users use the graphical dashboard interface to filter, group and sort data using any data field, in one of the standard report objects, or add their own custom report objects using the wizards. All report objects are interlinked through the underlying data so as objects are filtered or selected in one report the same filtering is applied across all reporting objects.
“As service firms attempt to
shift from tactical, reactive organizations to more strategic proactive
entities, the need to make fast and accurate decisions and regularly demonstrate
the ongoing value of service as a corporate asset becomes more acute. Having
readily available, accurate and timely information about service performance
and demands can increase executive confidence in decisions and will result
in a more agile, adaptive organization.”
Aberdeen Group “
Get Smart: Business Intelligence for Service Organizations”
Types of Dashboard Objects
- KBI Dashboard - Quick gauge based view of KBI's.
- Top Down Report - A high level view of KBI's.
- Response Time - Detailed view of response and cycle time.
- Efficiency - Detailed view of planned, scheduled, and actual durations in relation to technician efficiencies.
- Coverage - Detailed analysis of local knowledge, actual drive times, and GPS locations and trips.
- Coverage - Detailed analysis of local knowledge, actual drive times, and GPS locations and trips.
- Employee - Scorecard for employees.
- Detail - Drill down detail report to gingival record level.
- Transaction Audit - Detailed report for looking through audit history.
Business Drivers
- Increase customer satisfaction
- Meet customer commitments
- Improve repair effectiveness
- Optimize the field’s capabilities
- Increase bottom line while controlling costs
- Understand network gaps and over-spend patterns
- Make service managers more productive
- Prioritize initiative to maximize impact
- Increasing SLAs offering new products to market
- Reduce risk - including fraud or product issues
Benefits
Reports are near instantaneous, highly fluid and extremely interactive enabling truly ad-hoc data analysis. Easy to maintain and easy to extend which eliminates the need for reprogramming each time a new report is required.
Monthly subscription removes the need for capital expenditures. Implementation times are reduced from months to days or weeks. Complete line of sight from dispatch to claims to surveys.
Solution Overview 
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